10+Years
Using a single-purpose survey platform
Single-Purpose Platform Restricted Feedback Applications
For over a decade, BGIS relied on a basic engagement survey platform that lacked the versatility to support critical HR applications like onboarding assessments, pulse surveys, or strategic initiatives beyond its narrow use case.
Limited Employee Journey Visibility Hindered Holistic Insights
Without the ability to capture feedback at key touchpoints like onboarding, pulse checks, and exit interviews, BGIS did not have any visibility in terms of employee experience across their 9,000-person global workforce, leaving critical gaps in their talent management strategy.
Analytics Gaps Hindered Strategic Resource Allocation
BGIS needed powerful analytics to extract common themes from free-flowing comments and pinpoint which engagement factors would deliver maximum impact. But without clear data visualization and trend analysis, the organization struggled to determine where finite resources should be invested for optimal returns.
Inflexible System Couldn't Adapt to Urgent Business Needs
When the pandemic struck during their annual survey preparation, the existing platform lacked the agility needed for rapid deployment of targeted re-occupancy surveys, preventing BGIS from capturing critical insights about employee preferences for hybrid work arrangements, which the team need to pivot to the revised organizational change.
