Innovara Cuts Assessment Time to Seconds with Sogolytics

Key
Highlights

Scalable Solution
Unified surveys, analytics, and reports in one platform

Real-Time Results
Instant access to results and downloadable reports

Reduced Errors
Eliminated human error from multi-stage paper process

Time Saving
Freed full-time equivalent from manual assessment management

Overview

Innovara, a global healthcare development consultancy, transformed their paper-based assessment process by moving to Sogolytics. The digital solution streamlined client assessments across multiple time zones, reduced errors, and enabled real-time results that strengthened client relationships and accelerated action planning.

Industry

Healthcare

Use Case

Client Assessments

Region

Global

We needed to be modern and were looking for a solution to help us digitize our assessments to streamline our clients’ assessments to reduce time, cost, and errors.

René Meade Director of Global Learning & Development, Innovara, Inc.

The Challenge

Complex

Paper-based surveys

Manual process consumed full-time resources

Innovara's paper-based process consumed full-time resources to manage assessment distribution across global offices, track completion, coordinate scoring, and deliver error-free results.

Multi-stage workflow created error vulnerabilities

The manual-driven multi-stage process created numerous error risks at every handoff point, from distribution through collection and scoring to final delivery, threatening both assessment accuracy and client trust.

Limited scalability for growing demands

Manual workflows failed to scale with Innovara's growth, given their inefficiency in handling multi-hour assessments or supporting enterprise projects with global pharmaceutical organizations.

The Solution

One
Platform

Unified all assessments

Advanced question types for complex assessments

Sogolytics’ AI-powered CX platform offered the advanced question types needed for multi-part answers and assessments taking several hours to complete. The platform could handle the depth and complexity required for Innovara's competency models and industry benchmarking tools.

Branding controls for client customization

Innovara leveraged the platform's branding controls to customize each assessment for respective clients. Logos, colors, fonts, and overall look and feel were matched to ensure professional personalization that strengthened relationships and improved response rates.

Dedicated support for platform adoption

After exploring several online survey tools, Innovara selected Sogolytics for its customer-centric approach. The support team ensured smooth adoption across Innovara's global offices and helped them transition from paper to digital seamlessly.

The Result

Real-time

Reports strengthened client relationships

Innovara achieved significant time and resource savings by automating what was previously a full-time manual job managing paper assessments across global offices.

Reports became instantly downloadable within seconds, enabling the team to share real-time updates with clients and prepare appropriate follow-up actions immediately rather than waiting for paper-based workflows.

The Sogolytics platform enabled Innovara to seamlessly engage clients across multiple time zones, as well as offices, and run large-scale pharmaceutical and healthcare projects worldwide.

Access to both individual results and comparison reports allowed Innovara to offer data-driven suggestions on improving response rates during active assessments.

Instant visibility into assessment progress demonstrated Innovara's professionalism and commitment to clients, strengthening relationships through transparent, real-time collaboration.

Why Sogolytics?

Healthcare consultancies need assessment platforms that handle complexity while delivering instant insights and professional customization.

Scalability

Support assessments ranging from hours-long competency evaluations to multi-office global projects without compromising performance or reliability across time zones.

Real-Time Analytics

Access downloadable reports in seconds with both individual results and comparison analytics, enabling immediate client collaboration and faster issue resolution.

Customization

Match each client's brand with comprehensive controls for logos, colors, fonts, and design elements that elevate professionalism and strengthen response rates.

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Innovara + SOGOLYTICS

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Virginia Physicians for Women

Ulysses Learning

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Innovara + SOGOLYTICS

Virginia Physicians for Women

Ulysses Learning

Legacy Healthcare

Virginia Physicians for Women

Ulysses Learning

Legacy Healthcare

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