60+
Facilities needed a unified feedback solution
Disorganized Feedback Mechanism
Previous survey platforms required extensive manual data entry, making it nearly impossible
to compile and analyze critical patient information effectively.
Fragmented Data Management
Each of Legacy Healthcare’s 60+ facilities had different preferences for viewing data and graphs, making it challenging to disseminate information effectively across the network while maintaining consistency and actionable insights.
Impersonal Patient Engagement
The feedback system lacked personalization, contradicting Legacy Healthcare's core value
of treating every resident like a VIP, and making genuine connections difficult.
Broken Feedback Cycle
The Healthcare provider lacked tools to maintain valuable connections with residents' post-discharge, preventing them from demonstrating genuine interest in resident experiences and obtaining actionable follow-up data.
