TCESC + SOGOLYTICS

TCESC Achieves 90%+ Response Rate with Real-Time Feedback
Trumbull County Educational Service Center achieved 87% customer satisfaction using Sogolytics' AI-powered platform to streamline feedback collection and focus on actionable insights
Key
Highlights
90%+
Survey response rate 
87%
Customer satisfaction score
25K
Students served across 20 districts 
Overview
Serving 25,000+ students across 20 districts, Trumbull County Educational Service Center (TCESC) provides curriculum development, special education, and technology services. To drive continuous improvement, they needed a streamlined survey platform for timely feedback collection and actionable insights that empower educators and administrators. 
Industry
Education
Use Case
Customer Experience
Region
Ohio, US
James Rook
We needed a solution that was state-of-the-art, user-friendly, responsive and affordable, and we weren’t finding anyone who fit that bill – until Sogolytics.
James Rook Supervisor of Curriculum & Instruction, Trumbull County Educational Service Center
Get outperforming feedback results like TCESC did
The Challenge
40-50%
Response rate before process improvements 
Survey engagement below potential
With a response rate below 50%, trainee teachers faced competing demands, making it difficult to motivate them to complete post-training surveys. 
Tool limitations hindered insights
Existing platforms lacked depth and engagement features, making it difficult to turn survey data into clear, usable insights that drive real improvements.
Limited insights into training success
Insufficient feedback from surveys made it difficult for TCESC to assess and improve training outcomes and experiences meaningfully. 
The Solution
90%+
survey participation rate 
Leveraging AI in survey management 
TCESC transitioned from Google Forms to Sogolytics’ AI-powered platform to boost participation and enable continuous, data-driven improvements to their training programs.
Customized survey templates increased engagement
Sogolytics empowered TCESC to create visually appealing surveys that teachers found trustworthy and easy 
to complete.
QR code surveys for instant feedback
This enabled trainee teachers to seamlessly scan and complete surveys after each training, boosting participation.
Enabled real-time data analysis for agile improvements
TCESC was able to collect and analyze feedback immediately after each session, using key insights to quickly refine and optimize upcoming training sessions. 
The Result
87%
satisfaction rate achieved 
Survey participation more than doubled to 90%+
Ease of access and engaging surveys drove significantly higher response rates. 
Customer satisfaction reached a strong 87% and rising
Positive feedback confirmed enhanced training quality and relevance.
Instructors embraced feedback for continuous improvement
Easy-to-understand reports inspired active engagement with performance data.
Training sessions improved rapidly through live feedback loops
Iterative feedback allowed fine-tuning across multiple sessions, including mandated dyslexia training.
Why Sogolytics?
Educational institutions choose Sogolytics to transform training feedback into actionable insights that drive active participation, as well as enable continuous improvement and instructional excellence. 
Customization
Enable tailored surveys for specialized training topics and audiences. 
Visualization
Clear, dynamic reports motivate educators to review and act on their personalized results. 
Compliance
Survey initiatives around sensitive training topics that swiftly adjust to fulfill state law requirements for educator development. 
Responsiveness
Immediate feedback supports timely program adjustments for improved educator outcomes. 
Quality
Continuous feedback collection drives measurable improvements in teaching programs. 
Want to Achieve Results Like These?
Let our team show you how Sogolytics can drive similar success at your organization.
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