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On survey performance
Limited Assessment Capabilities
Ulysses Learning relied on basic survey forms to gather data, lacking the sophistication needed to comprehensively assess how agents and coaches were performing across their client base.
Time-Intensive Survey Creation
Creating and deploying assessments took days rather than hours, preventing project managers from redirecting efforts to higher-value activities that would better serve their clients.
Insufficient Performance Tracking
The company needed robust tools to measure agent performance with clients and track outcomes to ensure their learning implementations were delivering effective results.
