WVPS Unifies Feedback Across 13 Counties with Sogolytics

Key
Highlights

13 Counties
Unified data tracking

100% removal of manual
data entry

Point-and-Click
simplified reporting

Real-Time
community insights

Overview

West Virginia Prevention Solutions, a nonprofit serving 13 counties, transformed their cumbersome data collection process by replacing multiple Excel spreadsheets with Sogolytics' customer experience platform, enabling streamlined community engagement, improved program delivery, and actionable insights.

Industry

Non-Profit Education

Use Case

Employee Experience

Region

West Virginia, US

With Sogolytics, we are able to collect, analyze, report,  and present survey data with ease. We said we wanted  a one-stop shop, and Sogolytics delivered.

Emily L. Costlow Coalition-curriculum Coordinator, West Virginia Prevention Solutions

The Challenge

Counties coordinating data across the region

Inadequate survey platform limited program growth

The existing survey platform used by the Non-Profit organization had limited capabilities and lacked the reporting and analytics options needed to measure program effectiveness and gather community feedback.

Multiple systems created operational inefficiency

The organization relied on numerous Excel spreadsheets and Word documents to compile monthly reports, driving up data processing timelines with limited analytical capabilities.

No direct community feedback mechanism existed

West Virginia Prevention Solutions had no reliable way to collect feedback and valuable data about program effectiveness or create surveys and communication tools to reach the communities it served.

The Solution

One
Platform

Replacing multiple spreadsheets and documents

Eliminating fragmented workflows with a unified platform

West Virginia Prevention Solutions streamlined data management with Sogolytics’ AI-powered platform, unifying workflows to deliver clear insights for funders and self-service access for counties.

Reaching communities through flexible distribution methods

With Sogolytics’ AI-powered CX Platform enabling multiple distribution channels, WVPS was able to connect with community members across all 13 counties, leveraging QR code tracking for substance use surveys, and capturing feedback that was previously impossible to collect systematically.

Transforming tedious reporting into streamlined operations

Sogolytics’ AI-powered survey platform transformed how data collection and reporting for WVPS, turning a once daunting, time-consuming process into a simple, point-and-click workflow that coalition leaders can complete quickly and without frustration.

The Result

Point
and Click

From daunting task to simple process

Monthly reporting transformed from a time-consuming, fragmented process into a simple point-and-click operation, eliminating stress and enabling coalition leaders to complete tasks efficiently.

During the COVID-19 crisis, the organization quickly surveyed parents about student substance use education, gaining critical insights to improve service delivery in ways previously impossible.

QR code tracking across all 13 counties enabled comprehensive community engagement, significantly advancing the organization's ability to collect feedback and understand community needs.

Individual counties gained self-service data access, empowering local coordinators to demonstrate accomplishments to funders with transparency and independence.

Why Sogolytics?

Nonprofits serving multiple communities need efficient data collection, transparent reporting, and actionable insights to maximize impact and satisfy funding requirements.

Simplification

Replace fragmented Excel spreadsheets and Word documents with one unified platform, transforming time-consuming tasks into streamlined point-and-click processes.

Engagement

Reach diverse populations through QR codes, email, and mobile-friendly surveys, ensuring comprehensive feedback across multiple counties and demographic groups.

Analytics

Drill down into collected data, generate automated reports for funders, and provide self-service access to regional coordinators for transparent accountability.

Flexibility

Adapt quickly to changing circumstances and collect timely feedback to improve service delivery and respond to community needs in real-time.

Security

Trust cloud-based infrastructure to handle sensitive information with confidence, ensuring data privacy and compliance for nonprofit operations.

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WVPS + SOGOLYTICS

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TCESC

Nova Pioneer Schools

Bay Village Schools

TCESC

WVPS + SOGOLYTICS

Nova Pioneer Schools

Bay Village Schools

TCESC

Nova Pioneer Schools

Bay Village Schools

TCESC

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