Your customers have
something to say.
Are you listening? Customer churn and negative brand sentiment rises with an ineffective customer support software.
With SogoConnect, you can capture customer feedback and route it to the right members of your team for swift action.
communication
The Complaint
Collect feedback across multiple channels
Response
Automate responses for quick resolution
Ticketing
Assign tickets to individuals or teams
Communication
Prioritize and personalize responses
Resolution
Win over customers through swift action
Analyze
Track trends to spot future issues
It’s about communication.
When it comes to connecting with your customers, we prioritized three important aspects.
meet them where they are
Your direct line to customer sentiment
Provide customers with multiple channels for feedback—and keep tabs on it from a single dashboard.
work better together
Break down internal silos
Cross-team collaboration ensures proper feedback tracking and follow-through, so nothing falls between the cracks.
show them you care
Deliver better customer service
Convert conversation into action—take customer feedback to the next level through personalized responses.
Bring it all
together
SogoConnect is more than an online ticketing system—it’s a complete customer experience tool that empowers you to monitor customer feedback, manage outreach and communication, resolve negative customer satisfaction issues before they escalate, and cultivate relationships throughout the customer lifecycle.
and raise expectations.
With SogoConnect, you can take a proactive approach to the customer experience.
Collect
Collect and analyze valuable information about customer sentiment—both positive and negative
Track
Track trends and drill down on why issues may be arising
Strategize
Make strategic changes based on data
Refer
Leverage positive feedback for referrals
Triage
Address critical issues before they get worse
Resolve
Prevent churn by resolving customer complaints quickly
Bond
Increase customer loyalty through attentive communication