SogoConnect

Close the loop,

one conversation at a time.

Elevate your customers’ experience with a comprehensive solution to track and manage customer feedback.

Your customers have
something to say.

Are you listening? Customer churn and negative brand sentiment rises with an ineffective customer support software.

With SogoConnect, you can capture customer feedback and route it to the right members of your team for swift action.

Straightforward
communication
step. 01

The Complaint

Collect feedback across multiple channels

step. 02

Response

Automate responses for quick resolution

step. 03

Ticketing

Assign tickets to individuals or teams

step. 04

Communication

Prioritize and personalize responses

step. 05

Resolution

Win over customers through swift action

step. 06

Analyze

Track trends to spot future issues

It’s about communication.

When it comes to connecting with your customers, we prioritized three important aspects.

meet them where they are

Your direct line to customer sentiment

Provide customers with multiple channels for feedback—and keep tabs on it from a single dashboard.

work better together

Break down internal silos

Cross-team collaboration ensures proper feedback tracking and follow-through, so nothing falls between the cracks.

show them you care

Deliver better customer service

Convert conversation into action—take customer feedback to the next level through personalized responses.

Bring it all
together

SogoConnect is more than an online ticketing system—it’s a complete customer experience tool that empowers you to monitor customer feedback, manage outreach and communication, resolve negative customer satisfaction issues before they escalate, and cultivate relationships throughout the customer lifecycle.

Raise a dialogue

and raise expectations.

With SogoConnect, you can take a proactive approach to the customer experience.

Collect

Collect and analyze valuable information about customer sentiment—both positive and negative

Track

Track trends and drill down on why issues may be arising

Strategize

Make strategic changes based on data

Refer

Leverage positive feedback for referrals

Triage

Address critical issues before they get worse

Resolve

Prevent churn by resolving customer complaints quickly

Bond

Increase customer loyalty through attentive communication

LIVE WEBINAR
Re-thinking 360s:
How to Support Employee Growth While Avoiding Common Pitfalls
Wednesday, November 16
11:00 am PT | 2:00 pm ET

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