Your customers have
something to say.
Are you listening? Even if your team has the best of intentions, ineffective customer service ticketing systems can increase customer churn and negative brand sentiment.
SogoConnect simplifies customer feedback management, enabling your customers to connect seamlessly and for your team to respond efficiently – building loyalty and retention.
Collect feedback across multiple channels
Automate responses for quick resolution
Assign tickets to individuals or teams
Prioritize and personalize responses
Win over customers through swift action
Track trends to spot future issues
It’s about communication.
When it comes to connecting with your customers, we prioritized three important aspects.
meet them where they are
Your direct line to customer sentiment
Provide customers with multiple channels for feedback—and keep tabs on it from a single dashboard.
work better together
Break down internal silos
Seamless collaboration ensures proper tracking and follow-through, so nothing is missed. Smart customer feedback analytics deliver insights to everyone.
show them you care
Deliver better customer service
Convert conversation into action—take customer feedback to the next level through personalized responses.
Bring it all
SogoConnect is more than a customer service ticketing system—it’s a complete customer feedback management solution that empowers you to monitor customer communication, manage outreach and communication, resolve issues before they escalate, and cultivate relationships throughout the customer lifecycle.
and raise expectations.
SogoConnect enables a proactive approach to the customer experience through smart customer feedback data analysis.
Collect and analyze valuable information about customer sentiment—both positive and negative
Track trends and drill down on why issues may be arising
Make strategic changes based on data
Leverage positive feedback for referrals
Address critical issues before they get worse
Prevent churn by resolving customer complaints quickly
Increase customer loyalty through attentive communication