SogoConnect

Close the loop,

one conversation at a time.

Elevate your customers’ experience with a comprehensive solution to track and manage customer feedback.

Your customers have
something to say.

Are you listening? Even if your team has the best of intentions, ineffective customer service ticketing systems can increase customer churn and negative brand sentiment.

SogoConnect simplifies customer feedback management, enabling your customers to connect seamlessly and for your team to respond efficiently – building loyalty and retention.

Straightforward
communication
step. 01

The Complaint

Collect feedback across multiple channels

step. 02

Response

Automate responses for quick resolution

step. 03

Ticketing

Assign tickets to individuals or teams

step. 04

Communication

Prioritize and personalize responses

step. 05

Resolution

Win over customers through swift action

step. 06

Analyze

Track trends to spot future issues

It’s about communication.

When it comes to connecting with your customers, we prioritized three important aspects.

meet them where they are

Your direct line to customer sentiment

Provide customers with multiple channels for feedback—and keep tabs on it from a single dashboard.

work better together

Break down internal silos

Seamless collaboration ensures proper tracking and follow-through, so nothing is missed. Smart customer feedback analytics deliver insights to everyone.

show them you care

Deliver better customer service

Convert conversation into action—take customer feedback to the next level through personalized responses.

Bring it all
together

SogoConnect is more than a customer service ticketing system—it’s a complete customer feedback management solution that empowers you to monitor customer communication, manage outreach and communication, resolve issues before they escalate, and cultivate relationships throughout the customer lifecycle.

Raise a dialogue

and raise expectations.

SogoConnect enables a proactive approach to the customer experience through smart customer feedback data analysis.

Collect

Collect and analyze valuable information about customer sentiment—both positive and negative

Track

Track trends and drill down on why issues may be arising

Strategize

Make strategic changes based on data

Refer

Leverage positive feedback for referrals

Triage

Address critical issues before they get worse

Resolve

Prevent churn by resolving customer complaints quickly

Bond

Increase customer loyalty through attentive communication

Client

Company Size

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