that keep them coming back for more.
Capture Experience Signals.
Identify What Matters
Customer-centric and Operational Drive
Minimize churn, stay relevant, and remain a top choice for your members
Attract new members—and keep them—amid fierce competition from banks and fintech
Optimize offerings and implement services that meet customer demands
Grow positive online reviews and strengthen your digital presence and reputation
“Transforming how we communicate”
“Sogo understood how important this project was to me. They didn’t just sell me a member experience software, they helped me transform how we communicate with our members. My credit union started to see a high response rate and an overall satisfaction score of 9.45 [out of 10].”
CEO, HealthShare Credit Union
“Thanks to the powerful analytics of SogoCX, we have saved hours of work sifting through data and created visibility to actionable nuggets, so we can easily act on the feedback and make a difference for our members. As if that wasn’t enough, the support we have received along the way is second to none.”
Sales and Accountability Leader
All In Credit Union
“The accurate responses collected through Sogo allowed the team to reevaluate and redesign our approach and deliver a fast and efficient account opening process! We’ve also been able to implement strategies that can improve member loyalty by doing more of what our members love and doing less of what they tell us they dislike”
First Credit Union