Manage and improve
your online reputation

Monitor and act on member satisfaction trends to stay on top of your online reputation.

Hear the real voice of your members

Capture authentic member feedback to truly understand pain points and drive strategies, nurturing a member experience that build loyal brand advocates.

Increase traction
businesses earn more clicks with 5-star ratings from Google local results.1
Build trust
consumers say they are more likely to visit a business that responds to their negative reviews.2
Increase acquisition
customers prefer to research online before taking action.3

Improve your online reputation

Hear what your members are saying and take proactive action to boost satisfaction and improve your online reputation.

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Take action on member feedback

Don’t just listen to what your members have to say. Sogolytics helps you put member feedback into action, improving satisfaction and transforming your NPS.

Omnichannel Feedback

Embed feedback forms and surveys at critical touchpoints across platforms to get member feedback throughout the member journey with ease.

Key Metric Surveys

Understand member satisfaction trends, market perception, and more with key metric surveys that provide insights to help you create a powerful member experience strategy.

Customize Follow-Ups

Customize survey follow-ups and nudge promoters to share their experiences on social media, third party websites to amplify the voice of your members.

Powerful Analytics

Decode prevalent sentiments and take proactive action where it matters the most by identifying the key drivers behind the numbers with powerful analytics.

Automated Alerts

Set alerts for changing audience sentiments so you can take immediate action, ensuring that your members feel heard, thereby mitigating dissatisfaction in the long run.

Ready Reports

Get the whole team on board with captivating reports. Customize graphs, themes, and more to present your findings in the best possible way to ensure informed decisions.

Ready to transform your online reputation?

Curate every touchpoint to ensure it resonates with your members, creating impressions that have an impact – on members and beyond.
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AICU+ Sogolytics

One of the top credit unions in the country, All In Credit Union needed a modern solution to give them greater analytical partner to consistently deliver experiences that delight their members. This was even more crucial when they saw a dip in their NPS during the pandemic, which didn’t rebound as expected.

Sogolytics helped them identify just what was impacting member satisfaction. Turns out, members missed having coffee at branch locations. The simple act of installing a Keurig in every location helped their NPS and CSAT scores bounce back.

Overall, the insights powered by Sogolytics helped All In Credit Union create fluid and responsive strategies, empowering them to improve their NPS and CSAT score, thereby maintaining their reputation and creating a great member experience.

Expertly designed templates to get you started

The first step to getting the essential answers is asking the right questions.

Explore our range of survey templates to get started. Add in or modify questions to make it all about your organization, and share it with your employees to get started!

Market Reputation Survey
Market Reputation Survey
New Account Experience Survey
New Account Experience Survey
Credit Union Member Satisfaction Survey
Credit Union Member Satisfaction Survey
Mobile Banking Survey
Mobile Banking Survey
See the Sogolytics difference

Take a holistic approach with a comprehensive suite of solutions to meet your needs.

Keep up with rapidly evolving member expectations and deliver experiences that delight, every time.

With SogoCX, you can home in on experience gaps to bridge key weaknesses and fortify key strengths, curating experiences that leave an impact.

6 strategies to build and protect your online reputation!


Why is online reputation management important?

How is member satisfaction connected to online reputation?

How can we improve our credit union’s online reputation?

What are the best strategies to manage credit union online reputation?


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