Capture authentic member feedback to truly understand pain points and drive strategies, nurturing a member experience that build loyal brand advocates.
Take action on member feedback
Don’t just listen to what your members have to say. Sogolytics helps you put member feedback into action, improving satisfaction and transforming your NPS.
Omnichannel Feedback
Embed feedback forms and surveys at critical touchpoints across platforms to get member feedback throughout the member journey with ease.
Key Metric Surveys
Understand member satisfaction trends, market perception, and more with key metric surveys that provide insights to help you create a powerful member experience strategy.
Customize Follow-Ups
Customize survey follow-ups and nudge promoters to share their experiences on social media, third party websites to amplify the voice of your members.
Powerful Analytics
Decode prevalent sentiments and take proactive action where it matters the most by identifying the key drivers behind the numbers with powerful analytics.
Automated Alerts
Set alerts for changing audience sentiments so you can take immediate action, ensuring that your members feel heard, thereby mitigating dissatisfaction in the long run.
Ready Reports
Get the whole team on board with captivating reports. Customize graphs, themes, and more to present your findings in the best possible way to ensure informed decisions.
Ready to transform your online reputation?
One of the top credit unions in the country, All In Credit Union needed a modern solution to give them greater analytical partner to consistently deliver experiences that delight their members. This was even more crucial when they saw a dip in their NPS during the pandemic, which didn’t rebound as expected.
Sogolytics helped them identify just what was impacting member satisfaction. Turns out, members missed having coffee at branch locations. The simple act of installing a Keurig in every location helped their NPS and CSAT scores bounce back.
Overall, the insights powered by Sogolytics helped All In Credit Union create fluid and responsive strategies, empowering them to improve their NPS and CSAT score, thereby maintaining their reputation and creating a great member experience.
The first step to getting the essential answers is asking the right questions.
Explore our range of survey templates to get started. Add in or modify questions to make it all about your organization, and share it with your employees to get started!
Take a holistic approach with a comprehensive suite of solutions to meet your needs.
Keep up with rapidly evolving member expectations and deliver experiences that delight, every time.
With SogoCX, you can home in on experience gaps to bridge key weaknesses and fortify key strengths, curating experiences that leave an impact.