When your customers can engage you from virtually everywhere, you must be prepared to meet them anywhere. SogoCX offers not one, but many sets of “ears” that hear the voice of customers on the move, giving you and them multiple ways to communicate effectively.
Quick creation and customization Simplicity enables speed. SogoCX comes with the industry’s largest library of drag-and-drop survey creation options, including question types, answer catalogs, survey templates, branching and logic choices, and question flow arrangements. Intelligent survey design Apply the full value of the customer experience knowledge you have already collected. You can adjust the flow of your feedback collection based on a variety of parameters including demographics, past question responses, and operational data, such as previous purchases. Real-time personalized engagement Leverage what you learn: SogoCX’s responsive process allows you to adjust to customer feedback in real-time, allowing you to select the right platforms – social, mobile, or traditional – and the right timing for connecting to customers where and when they’re ready.
Multichannel feedback collection Meet them where they are. SogoCX gathers the voice of customer from any and every channel, including online surveys, emails, social media, phone, and feedback forms. Multilingual capabilities SogoCX speaks the language of the customer for you, all over the world. Ask what you like, and SogoCX automatically translates your words into any of 41 languages you choose. Always-on and on-demand surveys It’s your call: you can sustain open channels of feedback collection, or launch research-motivated outreach for specific groups or queries. Anonymous feedback collection Help your customers deliver more depth by offering them opportunities to give complete honest answers, confidentially.
What is Voice of Customer (VoC)?
The best way to fuel business growth is to know just what your customers want and deliver on it. Since mind-reading isn’t available, we help you implement the next best thing – Voice of Customer (VoC) programs.