79%
clients left a competitor for us
100%
EU Safe Harbor Compliant
Turn Customer Feedback into Retention Wins
Trusted by 100,000+
customers in 96 countries
Transform Customer Feedback into Actionable Insights
Stop losing customers to unresolved issues. Sogolytics captures feedback across every channel—email, SMS, in-app, web, and social—then uses AI to identify critical problems and automatically route them to the right teams. Close the loop on every piece of feedback with automated workflows, real-time alerts, and sentiment analysis that turns raw data into retention strategies.
Activate Al Channels
Collect feedback via email, SMS, web, in-app, and social
Analyze Instantly
AI sentiment analysis identifies trends and issues automatically
Close the Loop
Automated ticketing and follow-ups ensure nothing falls through
Multi-Channel Feedback Collection
Capture feedback wherever your customers are—email surveys, SMS, in-app widgets, website embeds, and social media integrations. Unify all feedback channels in one dashboard.
AI-Powered Sentiment Analysis
Automatically analyze open-ended feedback to identify sentiment (positive, negative, neutral), categorize by topic (product, service, support), and detect urgency levels without manual review.
Real-Time Alert System
Receive instant email, SMS, or Slack notifications when critical feedback arrives. Set custom triggers based on keywords, sentiment scores, or specific survey responses to intervene immediately.
Automated Ticket Creation
Create support tickets or CRM tasks for negative feedback. Route to the right team member based on issue category, assign priorities, and track resolution status—all without manual data entry.
Closed-Loop Follow-Up
Send automated follow-up surveys after issues are resolved to measure satisfaction improvement. Track resolution effectiveness and ensure customers feel heard throughout the process.
Trend & Topic Analysis
Identify emerging trends and recurring issues across all feedback channels. Tag and categorize feedback by product line, customer segment, or issue type for strategic decision-making.
How Companies Use
Our Feedback Software
SaaS Companies
Track product satisfaction at every milestone—onboarding, feature adoption, renewal. Identify feature requests and bugs early, then close the loop with customers when issues are resolved.
E-Commerce
Capture post-purchase feedback automatically via email and SMS. Identify shipping problems, product quality issues, or poor packaging before they become negative reviews.
B2B Services
Collect feedback after every client touchpoint—project milestones, quarterly reviews, support interactions. Use AI analysis to spot account health risks and proactively address concerns.
Healthcare (HIPAA-Compliant)
Measure patient satisfaction post-visit with HIPAA-compliant surveys. Analyze feedback by provider, department, or service type to identify improvement opportunities while maintaining compliance.
Trusted by 100,000+ Companies Worldwide
