Build customer surveys that grow your brand
- Create customer surveys in minutes with AI
- Hundreds of ready-to-use customer survey form templates
- 50+ question types
- Intuitive drag-and-drop interface
- Complete control of branding
- Advanced skip logic and branching
- Customizable post-submission outcomes
- Responsive design for desktop, tablet, mobile
Reach customers where they are
- Send customized email and SMS invitations
- Publish through QR codes or shareable links
- Embed customer loyalty surveys in websites, apps
- Fully customizable pre-defined email templates
- Intelligent and automated reminders for non-participants
- Track and analyze survey participation
- Prevent spam and repeat participation
Simple yet powerful customer survey reports
- Get insights in just one click
- Filter, segment, and compare responses
- Customize data visualization
- Share real-time report links
- Download presentation-ready PPT reports
- Export data in Excel, Word, and more
- Import responses from other platforms
The first step to getting the essential answers is asking the right questions.
Explore our range of survey templates to get started. Add in or modify questions to make it all about your organization, and share it with your employees to get started!
Frequently Asked Questions
Is an online customer survey ever better than a personal conversation?
+Nothing can replace the strong personal relationship you build with your customers, but online customer surveys can help you strengthen that relationship in numerous ways. The top reason, of course, is efficiency! Online customer surveys enable you to reach out to and learn from many customers at once. Even offline customer surveys and customer survey forms can help here, too! The next reason is analytical power. Customer survey tools can help you to learn even more from your customer surveys, and online customer surveys speed up this process immensely! Rather than making decisions based on ad hoc feedback, an online customer survey collects lots of ratings and open-ended responses and transforms it all into clear insights. Another reason to consider online customer surveys is the capacity of a customer survey platform to collect anonymous feedback, which customers might not feel comfortable reporting directly to you. Add in automation, brand-building, and plenty of other bonus reasons, and you’ll find that online customer surveys can be a powerful tool in improving your customer experience. .
What features should I look for when choosing among customer survey tools?
+The best customer surveys are those that make your brand look great while delivering valuable insights to improve your business. Look for customer survey software that comes fully loaded with customer survey templates, like customer loyalty surveys and customer survey forms, and time-saving options like AI-assisted survey creation, question banks, and answer banks. Be sure you’re able to set up client survey style to match your brand in your online customer survey and your invitations, too. Finally, be sure you have flexibility in your reporting to segment results by key customer groups and produce useful customer survey reports for all of your most important stakeholder groups.
Can a customer survey be sent to internal customers?
+Absolutely! Creating a customer survey isn’t only about learning from external customers! Client surveys are useful but some of the best customer surveys meet the needs of internal audiences. Consider an online customer survey for employees focused on satisfaction with inter-department cooperation, for example. A robust customer survey platform should enable feedback collection from all of your most important audiences.
Does Sogolytics offer a free trial so I can try creating a customer survey?
+Yes! Try a risk-free trial of our Plus, Pro, or Premium plans to create your own online customer survey today! See for yourself why many of the best customer surveys are sent from our platform. 😊
