Omnichannel VoC Collection
Capture customer signals across email, SMS, web, app, kiosk, and QR. SogoCX unifies all feedback channels with journey mapping and touchpoint-level tracking.
There’s a Better Alternative to Legacy CX Systems. It’s Called Sogolytics.
Trusted by 32000+
customers in 96 countries
Why teams are moving to Sogolytics
See how Sogolytics compares to the legacy enterprise suites and
basic survey tool you may be evaluating.
| Sogolytics | Sogolytics Alternative 1 | Sogolytics Alternative 2 | |
|---|---|---|---|
| Platform Scope | SogoCX, SogoEX, and SogoCore are purpose-built products on one platform, each with dedicated dashboards and Al capabilities | Separate licences per module; costs stack up fast | Survey-only; no CX or EX platform features |
| Pricing Model | Transparent pricing. No hidden service fees | Custom quotes; price increases at renewal | High monthly cost |
| Customer Success | Dedicated CSM included in every plan | CSM support often a premium add-on | Self-serve only; no dedicated support |
| Time to Live | Average 6 weeks to go-live. Full implementation support included | Average 4–5 months industry implementation. Services-heavy onboarding adds cost | Quick setup, but limited to basic surveys only |
| Compliance | SOC 2, GDPR, ISO 27001, PCI DSS – enterprise-grade security built in, not bolted on | Compliance certified, but often tied to specific modules and contract tiers | Not enterprise-grade; SOC 2 and ISO 27001 not standard |
| Contract Terms | Transparent pricing with scalable plans. No hidden service fees | Custom quotes; pricing complexity increases with module add-ons | Difficult to cancel |
Built for every feedback channel
Six fully integrated modules. One login. One source of truth.
SogoEX - Employee Experience
Pulse surveys, 360° feedback, lifecycle automation, and NPS/ESAT dashboards. HRIS-triggered surveys for onboarding, stay, and exit moments. Built to reduce turnover and build culture.
NPS, CSAT & CES Dashboards
Dedicated CX metric dashboards with Key Driver Analysis. Automated programmes with trending, segmentation, and predictive churn analytics built in from day one.
AI Reports & Text Analytics
AI Reports analyse full project responses – scores, open text, and structured data – surfacing themes, sentiment, drivers, and prioritised action plans. No data science team required.
Closed-Loop Case Management
SogoConnect ticketing automatically routes detractors to your CX team. Track resolution time and measure the impact of every closed loop on retention and revenue.
Experience Navigator
Maps your CX strategy end-to-end: touchpoints, key metrics, desired outcomes, and the exact surveys to deploy. Your programme blueprint, built by AI.
Complete implementation in 6 weeks.
Our structured implementation process averages 6 weeks – versus the 4-5 month industry standard. Here is exactly what happens.
- Week 1arrow_forward
Kickoff & audit
- Week 2–3arrow_forward
Build & configure
- Week 4–5arrow_forward
Test & train
- Week 6
Go live
Our happy customers
with their happy customers
Outcomes that move the needle
-
11 pts
Average NPS Lift
Achieved by SogoCX customers within 18 months of go-live
-
36%
Average CSAT Boost
Reported across SogoCX enterprise deployments in the first year
-
3x
Higher Response Rates
Customers triple survey response rates within 18 months on the platform
Frequently Asked Questions
How does Sogolytics handle the migration from my current platform?
add_2removeOur migration team manages the full process: survey rebuild, logic transfer, historical data migration, dashboard recreation, and integrations. Most implementations complete within 6 weeks.
What happens to my historical data?
add_2removeAll historical survey responses, NPS trends, and dashboard data are transferred and preserved. You'll have continuous access to your full data history from day one on Sogolytics.
How is Sogolytics priced compared to legacy enterprise suites?
add_2removeSogolytics uses transparent, flat-fee pricing with no per-module charges. All core capabilities, including VoC, EX, NPS, AI analytics, and integrations, are included in a single contract.
Does Sogolytics support both CX and EX programmes?
add_2removeYes. Our unified platform handles customer experience, employee experience, and market research in a single environment, with shared analytics and cross-programme dashboards.
What compliance certifications does Sogolytics hold?
add_2removeSOC 2, ISO 27001, GDPR, and PCI DSS. Enterprise-grade security built into the platform, not charged as an add-on. Full security documentation available on request.
How long does onboarding take?
add_2removeSogoCX customers average 6 weeks from contract signing to go-live — versus the 4–5 month industry average. Complex enterprise integrations are included in the implementation scope.
Can I run a proof of concept before committing?
add_2removeYes. We offer a structured pilot programme where your team can run live surveys and explore the full platform before signing a contract.
What support do I get after go-live?
add_2removeEvery Sogolytics customer gets a dedicated Customer Success Manager. Enterprise tiers include 24/7 technical support and a named implementation specialist.
