Franchise success is all about consistency, but delivering the same experience at every branch can be a challenge.
Sogolytics helps you capture feedback from employees and customers at all your locations — all in one place — so you can spot patterns, address concerns, and replicate what’s working systemwide.
See the complete picture with insights from all your franchises, then get a granular view of each branch to find the most impactful opportunities for success.
Stay ahead of concerns, strengthen brand standards, and fuel scalable, sustainable growth.
Capture
every voice
Distill
feedback
Act with
precision
The right platform can be the game changer you need.
Eliminate blind spots by seeing all your insights in one place. See the big picture or go granular for nuanced insights to make the best decisions. Use filters to drill down on locations-specific feedback to capitalize on opportunities as they arise.
Identify concerns, decode prevailing sentiments, and close the loop quickly by acting on feedback in real time with AI-powered sentiment analytics.
Skip the learning curve and optimize processes by automating recurring workflows. With an intuitive interface and easy set-up, getting started is a breeze. And if you need more help, the support team is available 24x7!
Security is at the heart of everything we do. We adhere to the strictest security protocols and ensure our license is regularly updated, so your data remains yours alone.
Listen to every voice and act on every concern.
Sogolytics provides an integrated experience management solution that captures feedback from franchisors, employees, and customers to eliminate blind spots, address concerns, and create an experience that carries across zip codes.
Easily collect and analyze feedback with SogoCore, hear what your customers are saying with SogoCX, capture employee concerns with SogoEX, and close the loop on reviews with SogoConnect.
Need help getting started? Our professionally designed survey templates are created to address every concern and deliver on any project that a franchise may have.
Simply explore our extensive template bank to see which one you need. Once you’ve selected the template, you can add, remove, and even modify questions to reflect your needs. And just like that, you’re all set!
Satisfaction Survey
Satisfaction Survey
Retention Survey
Retention Survey
Engagement Survey
Engagement Survey
Identity Survey
Identity Survey
What is the learning curve for this platform?
Sogolytics is designed to be intuitive while also offering a comprehensive array of features to cater to every need. But if you would like some additional help, Sogolytics also has a dedicated team of account managers and a 24x7 customer support team who can help you make the most of your plan.
Can I compare performance across franchise locations?
Absolutely! While you can capture feedback from every point of your network, you can also set specific filters that will help you drill down your responses based on specific parameters. For example, you can narrow down feedback based on states, neighborhoods, or even specific teams. This will allow you to spot nuanced correlations, identify local trends, and quickly respond to local concerns and opportunities.
What metrics do I need to improve my franchise experience?
Sogolytics allows you to send out surveys that help keep track of key metrics for both customers and employees. When it comes to customers, you can implement the Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) to start, but there’s one more thing: Sogolytics also allows you to make custom metrics based on your franchise offering. For example, a restaurant can also have a “Deliciousness Score”! This allows you to keep an eye on the overall metrics while also empowering you to track aspects that really matter to your business. For employees, the Pulse Survey ensures regular check ins, allowing you to spot trends in the employee Net Promoter Score (eNPS) and track the employee engagement rate over time.
I don’t have a dedicated team. What can I do?
Sogolytics is designed to be intuitive and easy to use. You can set up automated workflows, schedule surveys, and view analytics with just a few clicks. But if you’re still worried about not having the resources, you can explore Managed Services. You can select either a survey design project or managed survey projects to make the process easier. Simply discuss your requirements with our expert, and we’ll create a survey for you. You can then decide to distribute it yourself or leave it up to us, and we will distill the insights to give you a report that allows you to get the answers you need without any additional hassle. This can be especially helpful when it comes to building trust amongst employees and capturing honest feedback.
How can you ensure that feedback from franchisors, staff, and customers stays confidential?
Security is at the heart of Sogolytics. With strict adherence to stringent global security standards and regular updates to ensure server security and compliance, our security standards are second to none. By choosing Sogolytics, you can be assured that your data will remain yours alone. Reply
