Build the franchise promise by unifying the

 customer experience

Yes! When it comes to managing a large franchise, it’s important to be able to see the whole picture while also being able to go granular. That’s why Sogolytics offers numerous features that help you do just that.

By adding in pre-populated questions or even filtering questions such as demographic information, location, and more, into your survey you can capture the data you need to build specific filters. Once the answers are in, you can create a filter to refine the results and showcase answers pertaining to your filtered category. You can export reports with these filters to send to the specific teams, identifying nuanced correlations and concerns that might’ve otherwise been missed. You can also use this to compare the report to the overall performance of your franchise and identify where certain branches are doing better than others, replicating their process across other locations!

Scalability is an essential concern for growing franchises, especially when you’re selecting a solution to add to your tech stack. Keeping this in mind, Sogolytics has been designed to grow with you. While we offer distinct products and solutions catering to the various industry needs, our solutions are also relatively modular. You can activate additional features, expand to keep an eye on more locations, and tailor your platform to reflect your growing needs. If you’re ever unsure about what needs to be done, our experts can help guide you to curate a solution that caters to you. With Sogolytics, you don’t just get another solution to add to your digital ecosystem, you get a partner that is invested in your success story.

With Sogolytics, you can track every critical CX metric and more. Understand customer loyalty and identify brand champions with the Net Promoter Score (NPS) survey. The NPS can give you a clear idea of how happy your customers really are, while the Customer Satisfaction (CSAT) score can shed light on satisfaction scores. You can combine each of these metrics with a key driver question to identify the reasons behind the numbers. The Key Driver Analytics, as a result, can show you critical strengths and weaknesses, guiding you to take action where it matters the most. But this isn’t all. You can also create a custom metric that pertains to your franchise specifically. For example, if you’re a restaurant franchise, you might be wondering what the deliciousness score is for every location. Instead of this being a question hidden within other surveys, it can be a core metric that you track! With Sogolytics, you can create and monitor custom metrics to keep an eye on aspects that really matter for your business.

In the ever-changing landscape, privacy and data-security have become imperative to build trust and meaningfully connect with your customers. With Sogolytics, you can have confidence in your assurance that your data will remain yours alone. Sogolytics adheres to global standard security measures by regularly updating their servers and running checks to ensure that your data is never compromised — and we have the certificates to prove it!