Healthcare and Patient Experience
Connect the dots to discover what your patients are thinking
Improve patient experience and
deliver exceptional care,
one patient at a time.
Take control with SogoCX.
On social media, good news travels fast. Bad news travels even faster.
Identify your champions and help them share their stories online.
Gather patient experience feedback through email, mobile chat, web forms, SMS, and more. Collect data at the right time, via your patients’ preferred channel.
Collect the patient feedback you need to comply with the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey with our advanced healthcare survey software.
Automate surveys and simplify delivery. SogoCX integrates with your EHR or CRM system to bring all of your patient experience data together.
Fully HIPAA compliant and ISO 27001 certified, SogoCX safeguards patient health information through strict security standards.
SogoCX puts patient experience data right at your fingertips through intuitive dashboards and reports.
Use our template bank of surveys for healthcare professionals to be launch-ready in just a few clicks.
Identify where your patients’ care journey falls short—whether it’s during appointment scheduling, post-care follow-up, or something else.
Collection patient feedback anytime, anywhere, with the patient satisfaction software that works offline and online, through kiosks, QR codes, and more!
Use benchmark data to track patient experience trends to see how your organization stacks up.
Key Driver Analysis
Learn what really matters to your patients to avoid spending time and money on inconsequential changes.
See a 360-degree view of any patient via the Patient Experience dashboard.
Break down and analyze data through text analysis and natural language processing (NLP).
Privacy and Security
Governance controls allow you to hide sensitive patient information. Establish rules and privacy settings to manage who sees what information and who doesn’t.
Take a holistic approach to patient care with additional Sogolytics patient experience software.
SogoConnect is a powerful patient feedback software that enables you to manage feedback in real time and resolve negative satisfaction and experience issues before they escalate. With SogoConnect, it's easier to cultivate meaningful relationships throughout the patient lifecycle.
Employees who are satisfied and engaged in their jobs provide superior care, and that means better patient outcomes. With SogoEX, you can gather important caregiver engagement data and spot problems that impact patient care.
Here are their stories.