Take control with Sogolytics.
On social media, good news travels fast. Bad news travels even faster. Identify your champions and help them share their stories online.
Automate the ask
With automated distribution, you can take the guesswork out of when to collect feedback and begin taking control of your reputation.
Get Alerted Immediately
Set up Rules and Alerts—like when you get a low CSAT score in a survey—to put out fires before they get out of hand and improve efficiency.
Create loyal patients
Monitor your NPS to identify promoters in your patients to amplify their voice online—or your detractors to understand what you can change for greater impact.
Control the focus
Guide what major sites you want your reviews to show up on and help direct your customers to them directly to increase your online reviews.
Integrations and API simplified
Salesforce, Zapier, Google Analytics—and thousands of others—can be easily integrated with the platform for efficiency and better data security.
Detailed results in just one click
The Omni All in One Report simplifies your analysis, and you can easily modify and customize the report to delve deeper.
In 2020, Virginia Physicians for Women received great feedback from their patient experience surveys. Still, it wasn’t translating into the positive Google Reviews they needed to build their online reputation. Implementing Sogolytics helped them jump from 43 total reviews online to over 290 and a rating jump from a 3.6 average to 4.6.
“There are some really smart people working at Sogolytics, and they’ve helped us figure out the best ways to develop surveys and create the best user experience, so that we’re not taking up too much of the participants' time but still getting the information we want,” said Katherine Bullock, Marketing Manager.
Not sure where to start or need some inspiration to gain the data you need? Sogolytics houses an extensive survey template bank to support any project.
Start gaining feedback now!
Take a holistic approach to patient care with additional Sogolytics patient experience softwares.
Bring it all together by leveraging the complete solution. Sogolytics is designed to be your one-stop-solution to deliver a superior experience for everyone. Our integrated ecosystem enables you to see the complete picture while focusing in on different factors to better identify the nuances.
View key metric trends, measure employee & customer satisfaction, and keep an eye on feedback with a powerful ticketing solution that keeps you in the loop.
We understand that nothing happens in isolation, that’s why we are dedicated to creating solutions that give you the answers you need, easily.
Many patients use online reviews before selecting a provider. The better your online reputation, the more likely you are to acquire patients over your competitors. Conversely, negative reviews, or even a lack of reviews, can lead to patients turning away from providers.
You could lose up to $20,000 monthly in business with a 2.0 rating or lower. Positive reviews also increase the chance of acquiring new patients, whereas a lower star rating would have an adverse effect.
Regularly checking your Net Promotor Score (NPS), asking for patient feedback as soon as services are rendered, telling customers where to share their positive stories, and focusing on customer-centric strategies are ways to improve your online reputation.
Online reputation is part of brand management. A positive online reputation means good reviews and soundbites about you online. Your NPS has identified your promoters, and their voice is amplified. They are ambassadors to your brand; that narrative is positive brand management.