Manage the physical and digital care experience and improve satisfaction—in one facility or across a healthcare system.
Asking for feedback is just the first—and essential—step in improving patient experience. The data you receive, you can use to find key drivers to understand how impactful changes can be.
Key Driver Analysis
Learn what really matters to your patients to avoid spending time and money on inconsequential changes.
Identify where your patients’ care journey falls short—whether it’s during appointment scheduling, post-care follow-up, or something else.
SogoCX integrates with your EHR, CRM, or HIMS system to bring all of your patient experience data together.
Break down and analyze data through text analysis and natural language processing (NLP) to understand what really matters to your patients and act.
The face sheet just got a facelift with a 360-view of any patient via the Patient Experience dashboard.
Legacy Healthcare needed a better way to utilize patient feedback across facilities. “Before Sogo, there was nothing personal about how we handled post-discharge feedback, which is one thing the Legacy managed facilities strive to be, personal. Our goal is to make sure every resident is treated like a VIP, and Sogo helps us achieve this goal,” said Anthony Carbonari, Transition of Care Manager.
Sogo helped the Legacy managed facilities uphold one of their core values: personal touch.
Not sure where to start or need some inspiration to gain the data you need? Sogolytics houses an extensive survey template bank to support any project.
Start personalizing your patient experiences now!
Take a holistic approach to patient care with additional Sogolytics patient experience softwares.
Bring it all together by leveraging the complete solution. Sogolytics is designed to be your one-stop-solution to deliver a superior experience for everyone. Our integrated ecosystem enables you to see the complete picture while focusing in on different factors to better identify the nuances.
View key metric trends, measure employee & customer satisfaction, and keep an eye on feedback with a powerful ticketing solution that keeps you in the loop.
We understand that nothing happens in isolation, that’s why we are dedicated to creating solutions that give you the answers you need, easily.
As an integral part of healthcare quality, patient experience can be the difference in successful ROI at each level of the patient’s journey or unnecessary loss. As a digital area pushes healthcare to recognize that patients are also consumers who will leave practices based on experiences, PX has grown in importance alongside the level of care itself.
The four pillars of patient experience vary, but it is generally a model for putting patients at the center of care. You do this through innovation, data-driven empathy, spatial design, and corporate culture. These pillars help organizations focus on strategies to minimize friction and improve seamless travel across touchpoints in the patient’s journey.
Actively listening, personalization, consistency, and quality of care can significantly improve patient satisfaction. Other things can be facility cleanliness, appointment availability, and staff service. Think of it this way. If it can enhance their experience, it can improve their satisfaction!
The golden triangle (or Iron triangle of ROI) of healthcare—accessibility, affordability, and quality—is a patient-centric methodology geared to impactful patient care. Patient experience firmly sits in the patient’s perception of all three factors. Is it accessible to them? Was it affordable? And was the quality (or their experience) stellar?