Project Basics
  • Getting Started!
    • Building EX Surveys
      • EX Metrics
        • EX Dashboard
          • EX Dashboard Settings
            • Analyze your drivers
              • Good to know
                • Getting Started!
                  • Building CX Surveys
                  • CX Metrics
                    • CX Dashboard
                    • CX Dashboard Settings
                      • Analyze your drivers
                        • Good to know
                          • Getting Started!
                            • Assessment Question types
                              • Score and more
                                • Quiz participation
                                  • Get Results
                                  Home Distribute Contact Lists Contact Statuses

                                  Contact Statuses

                                  An email address in the list will be assigned one of the following status options:

                                  Active Verified
                                  This status indicates email sent to this address from the platform has been:

                                  • Read
                                  • Partially completed/participated
                                  • Completed

                                  Active Unverified
                                  This status indicates email sent to this address has not been read.

                                  Bounced-Hard
                                  This status indicates recent email sent to this address from the platform has been bounced back [not delivered] due to any of the following reasons:

                                  • Unknown host
                                  • Unknown user
                                  • Relay problem
                                  • Any other technical problem

                                  Bounced-Soft
                                  This status indicates recent email sent to this address has been bounced back [not delivered] due to a full recipient mailbox.

                                  Unsubscribed
                                  This status indicates the owner of this address has opted out from future emails from this account.

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