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Since time is valuable and every response matters, the Auto Save feature helps ensure that participant data is not lost. When a participant remains idle on a survey page for more than five minutes and then abandons the survey, their responses are automatically saved with the help of this feature.
- Auto Save is enabled by default for Pro Max and Enterprise accounts. For other plans, please refer to the complete feature list for availability details.
- This feature applies only to single-use links (Email Invites, SMS, and Survey Passwords).
Auto Save is especially useful for longer surveys, where participants may need additional time to respond. It preserves previously answered questions and prevents data loss due to inactivity or session timeouts.
How Auto Save Works
For Single-Use Links, if a participant remains idle on a survey page for more than five minutes and then abandons the survey, their responses are first saved locally on the participant’s end. Once the Auto Save function completes backend processing of these locally saved responses, these responses begin appearing under Track within one hour of the Auto Save loader being displayed.
- For Single-Use Links, the participant can resume the survey using the same participation link and continue from where they left off, even if they access the survey from a different browser or device.
- By default, Auto Save is disabled on Assessments.
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