Project Basics
  • Getting Started!
    • Building EX Surveys
      • EX Metrics
        • EX Dashboard
          • EX Dashboard Settings
            • Analyze your drivers
              • Good to know
                • Getting Started!
                  • Building CX Surveys
                  • CX Metrics
                    • CX Dashboard
                      • CX Dashboard Settings
                        • Analyze your drivers
                          • Good to know
                            • Getting Started!
                              • Assessment Question types
                                • Score and more
                                  • Quiz participation
                                    • Get Results
                                    Home Distribute Contact Lists Contact Statuses

                                    Contact Statuses

                                    An email address in the list will be assigned one of the following status options:

                                    Active Verified
                                    This status indicates email sent to this address from the platform has been:

                                    • Read
                                    • Partially completed/participated
                                    • Completed

                                    Active Unverified
                                    This status indicates email sent to this address has not been read.

                                    Bounced-Hard
                                    This status indicates recent email sent to this address from the platform has been bounced back [not delivered] due to any of the following reasons:

                                    • Unknown host
                                    • Unknown user
                                    • Relay problem
                                    • Any other technical problem

                                    Bounced-Soft
                                    This status indicates recent email sent to this address has been bounced back [not delivered] due to a full recipient mailbox.

                                    Unsubscribed
                                    This status indicates the owner of this address has opted out from future emails from this account.

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