Go back to page
Project Basics
  • Getting Started!
    • Building CX Surveys
    • CX Metrics
      • CX Dashboard
        • CX Dashboard Settings
          • Analyze your drivers
            • Good to know
              • Getting Started!
                • Assessment Question types
                  • Score and more
                    • Quiz participation
                      • Get Results
                      • Introduction to Poll
                        • Build your Poll
                          • Launch your Poll
                            • Analyze your Poll
                              • Build Project
                                • Project Style
                                  • Launch Project
                                    • Analyze Project
                                      • Account Settings
                                        • Good to Know

                                          Contact Statuses

                                          An email address in the list will be assigned one of the following status options:

                                          Active Verified
                                          This status indicates email sent to this address from the platform has been:

                                          • Read
                                          • Partially completed/participated
                                          • Completed

                                          Active Unverified
                                          This status indicates email sent to this address has not been read.

                                          Bounced-Hard
                                          This status indicates recent email sent to this address from the platform has been bounced back [not delivered] due to any of the following reasons:

                                          • Unknown host
                                          • Unknown user
                                          • Relay problem
                                          • Any other technical problem

                                          Bounced-Soft
                                          This status indicates recent email sent to this address has been bounced back [not delivered] due to a full recipient mailbox.

                                          Unsubscribed
                                          This status indicates the owner of this address has opted out from future emails from this account.

                                          ×