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Project Basics
  • Getting Started!
    • Building EX Surveys
      • EX Metrics
        • EX Dashboard
          • EX Dashboard Settings
            • Analyze your drivers
              • Good to know
                • Getting Started!
                  • Building CX Surveys
                  • CX Metrics
                    • CX Dashboard
                      • CX Dashboard Settings
                        • Analyze your drivers
                          • Good to know
                            • Getting Started!
                              • Assessment Question types
                                • Score and more
                                  • Quiz participation
                                    • Get Results
                                    • Introduction to Poll
                                      • Build your Poll
                                        • Launch your Poll
                                          • Analyze your Poll
                                            • Build Project
                                              • Project Style
                                                • Launch Project
                                                  • Analyze Project
                                                    • Account Settings
                                                      • Good to Know

                                                        Contact Statuses

                                                        An email address in the list will be assigned one of the following status options:

                                                        Active Verified
                                                        This status indicates email sent to this address from the platform has been:

                                                        • Read
                                                        • Partially completed/participated
                                                        • Completed

                                                        Active Unverified
                                                        This status indicates email sent to this address has not been read.

                                                        Bounced-Hard
                                                        This status indicates recent email sent to this address from the platform has been bounced back [not delivered] due to any of the following reasons:

                                                        • Unknown host
                                                        • Unknown user
                                                        • Relay problem
                                                        • Any other technical problem

                                                        Bounced-Soft
                                                        This status indicates recent email sent to this address has been bounced back [not delivered] due to a full recipient mailbox.

                                                        Unsubscribed
                                                        This status indicates the owner of this address has opted out from future emails from this account.

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