How do I Exercise my GDPR Rights

Sogolytics takes pride in protecting your data with General Data Protection Regulation (GDPR) compliance. Whenever information directly or indirectly identifying you or your individual participants is stored or processed, your data protection rights must be respected. Sogolytics ensures that your data is protected in accordance with your data rights

Whether you have created a survey or responded to one, Sogolytics helps you to exercise your rights and your participants to exercise theirs. The rights afforded by GDPR are as follows:

The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object

Any personal data collected or stored with Sogolytics falls under these data protection rights. These include details like your name, phone number, location, email address, or any online identifier.

Sogolytics User vs Participant

If you are a Sogolytics user, as per our Privacy Policy, you are responsible for all data you collect. Participants who reach out to us with data requests will be directed to follow up with you, and we expect you to resolve their requests. The guide below provides details regarding rights and resolving requests.

If you are a participant in a survey administered on Sogolytics and you are concerned about your data protection right as a participant, contact your survey sender or the organization you received the survey from. If this is not possible or there is no response, please contact us and we will work to resolve your issue right away.

Exercising Your Rights

Right to be informed

Your participants have the right to know what, why, and how their data is collected and processed. Add a link to your relevant privacy and other policies to keep participants informed.

Right to access

You are responsible for all data you collect using Sogolytics. If any of the respondents request to access their data, you are solely responsible for providing them with this data.

In accordance with article 27 of GDPR, Sogolytics has a certified GDPR representative.

If you would like to make a request to Sogolytics regarding any queries about data privacy, click here. Choose the right you would like to exercise, provide identification, and send in your request. Our representative will follow up with you within 72 hrs.

Right to rectification

You have the right to correct data stored in your Sogolytics account. Data such as your account and billing information, participant contact information, and responses can be modified as needed.

Here are a few options:

Right to erasure (Right to be forgotten)

As needed, you can cancel your Sogolytics account and all your data will be deleted. For details on our data retention policy, review our privacy policy or reach out to us at privacy@sogolytics.com.

If you are looking to delete only a particular set of data, including invitations, responses or contact information, these Sogolytics features will help:

Right to restrict processing

Contact us if you would like to restrict your data from being processed. If you are a survey participant, please reach out to the survey sender. The sender is responsible for your data.