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CX Project
- Getting Started!
- Building EX Surveys
- EX Metrics
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- Analyze your drivers
- Good to know
- Getting Started!
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- Creation of Basic and Trial Accounts
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- Introduction to Simple Question Types
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- Introduction to Project Customization
- Customize Labels and Text
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- Edit an Active Survey
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- Net Promoter Score (NPS)
- Multiple Text Box
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- Report
- Introduction
- Run a Report
- Verbatim: Open-Ended Text Analysis
- Response Table: Tabular Display of Responses
- Comparison: Compare Data Sets
- Frequency Table: Response Counts
- Statistical: Numeric Calculations
- Response Trend: Participation Over Time
- Response Rate: Participation By Group
- Attachment: Download Participant Files
- Advanced Frequency: Data Dive
- Segmentation Report: Divided Data
- Ballot Box Stuffing Report
- Omni All in One Report
- Display Options in Omni
- Applying Filters in Omni
- Overall Report Settings
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- Customize Card View
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- Individual Responses
- Mark Incomplete Responses Complete
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- Edit Responses – Data Cleaning
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- Net Promoter Score in Reports
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- Percent Doesn’t Add to 100%
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- Text Analysis: Measure Response Sentiment
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- Applying Segmentation to Questions in Omni
- Score in Omni
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- Data & Security
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- Overview
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- Good to Know
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- Introduction to Automated Distribution
- Connect to Sogolytics SFTP server
- Create SFTP Folders and Files
- HTTP Targets
- Email to Invitation
- Add SFTP Folders and Files
- Connect to Sogolytics SFTP server
- Automated Distribution
- Dynamic Contact Lists: Google Drive
- Dynamic Contact Lists: OneDrive
- Dynamic Contact Lists: SFTP
- Account Administration
- Account Settings
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- Project Allocation
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- Your Account Logo
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- Safelisting
- Introduction to User Management
- Adding Sub-Users
- User Management
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- Know Your Limits
- Two-Step Authentication
- Account Security
- Survey Branding
- Good to Know
- Recent Account Activity
- Single Sign-On (SSO)
- Email Address Verification
- Use Your Mail Server
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- Compliance
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- Billing
- Introduction
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- Failed Payment
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- Getting Started!
- Building CX Surveys
- CX Metrics
- CX Dashboard
- CX Dashboard Settings
- Analyze your drivers
- Good to know
- Getting Started
- Account Set-up
- Account Administration
- Introduction to Account Administration
- Adding Users
- Edit User Information
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- Add a User Group
- Edit a User Group
- Notes on User Groups
- Delete a User Group
- Building Landing Pages
- Enable Search on Landing Pages
- Where to Find Embed Codes for Landing Pages
- Tab Editor
- Customer Feedback Preferences
- Forward Your Emails into SogoConnect
- Email Forwarding and Monitoring Team
- Authenticate Email Domain
- Account Activity Log
- Define Dialogue Aging
- Create Tags in SoGoConnect
- Comparison in SogoConnect
- Raise a Dialogue
- Safelisting in SoGoConnect
- Critical Alerts: Set up Teams and Keywords
- Enable Browser-Based Notifications
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- Inbox
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- SogoConnect Dashboard
- Campaigns
- Help
- Getting Started!
- Assessment Question types
- Score and more
- Quiz participation
- Get Results
What are your customers thinking? Analyze results to uncover powerful insights to drive meaningful action.
If this is the first time you’ve run a report, you might want to start with the basics.
From there, review your CX options.
- From the All Projects list, you can view metrics at a glance for all CX projects that have received responses. If you don’t see this column, click the Show/Hide Columns icon in the top right and customize your view.
- If you’re looking at the results of a new study, see the big picture first with an Omni or Advanced Frequency Report. From there, drill down by segmenting or filtering results into actionable chunks. For example, you might want to review satisfaction scores across different locations so you can learn what’s working best.
- If you’ve included a Key Driver question in your project, the Key Driver Analysis report is a smart way to examine how important variables (product, service, value, etc.) impact your customers’ overall feelings about your company. By measuring these variables against your metrics questions (NPS, CSAT, CES), you’ll find out where you should focus your resources to provide the most impactful improvements.
- As you run more and more projects, step back to a broader view with your CX Dashboard.