Go back to page
  • Getting Started!
    • Building CX Surveys
    • CX Metrics
      • CX Dashboard
        • CX Dashboard Settings
          • Analyze your drivers
            • Good to know
              • Getting Started!
                • Assessment Question types
                  • Score and more
                    • Quiz participation
                      • Get Results
                      • Introduction to Poll
                        • Build your Poll
                          • Launch your Poll
                            • Analyze your Poll
                              • Build Project
                                • Project Style
                                  • Launch Project
                                    • Analyze Project
                                      • Account Settings
                                        • Good to Know

                                          Dialogue Priority

                                          Dialogues can be assigned a Priority, so you know how fast your team needs to act. Let’s go over what each Priority in SoGoConnect represents.

                                          Critical: This means something very bad has happened and all resources and attention need to be given to resolve this issue. If you categorize a Dialogue as “Critical,” you’ll be asked to make sure it’s a Critical Dialogue with a pop-up where you can also include a Critical Alert Group that can be notified with a message too.

                                          P1 (Urgent): This means it must have immediate action and a swift resolution.

                                          P2 (Normal): This means that the Dialogue raised should be resolved and addressed within a reasonable time frame.

                                          P3 (Low): This means it’s an extremely low priority that should get resources once all of the P2 and P1 Dialogues have been resolved.

                                          You can change the priority of a Dialogue when you go to that Dialogue’s page. You’ll find the priority dropdown under “Dialogue Details.”