Go back to page
  • Getting Started!
    • Building CX Surveys
    • CX Metrics
      • CX Dashboard
        • CX Dashboard Settings
          • Analyze your drivers
            • Good to know
              • Getting Started!
                • Assessment Question types
                  • Score and more
                    • Quiz participation
                      • Get Results
                      • Introduction to Poll
                        • Build your Poll
                          • Launch your Poll
                            • Analyze your Poll
                              • Build Project
                                • Project Style
                                  • Launch Project
                                    • Analyze Project
                                      • Account Settings
                                        • Good to Know

                                          Authenticate Email Domain

                                          All email communication sent from SogoConnect (replies, forwarded Dialogues, campaigns, etc.) is sent from our own email domain. If you’d prefer to have communication sent out through your own organization’s domain, you’ll need to authenticate your domain.

                                          If you plan to use the Campaign Manager feature, you should authenticate your domain prior to sending the first campaign.

                                          Why set up DKIM?

                                          Setting up DKIM will remove the “via sogosurvey.com” from emails and will allow you to have more attribution over the emails you send. This helps reduce confusion for the end recipient who should focus on the message, not the exact method of delivery.

                                          Why setup SPF?

                                          Setting up the SPF record allows you to send emails using your domain as a sender, even when the emails will be sent by our email servers. Without the SPF record, recipient email servers may identify that the server the email is actually coming from (ours) is not allowed to send from your domain, which can result in emails being marked as phishing attempts.

                                          How do I do this?

                                          System Administrators can access this feature by going to Settings > Channels > Email

                                          Within the email settings page, scroll down to the bottom to find the Domain(s) authorized to be used as Sender Email Address section.

                                          Type in the domain you want to authenticate – for example @company.org – and click Add.

                                          A pop-up will appear with instructions. You have a few options to authenticate the domain:

                                          • Create a TXT record with a DKIM value
                                          • Create a TXT record with SPF value
                                          • If you have no idea what the two bullet points above mean, you can check the box at the bottom of the pop-up to send these instructions to your IT Admin. 🙂

                                          Once the domain has been authenticated, you will find it under the Domain(s) authorized to be used as Sender Email Address section.

                                          From there, you can change the sender address for any outbound emails to any email address from your district’s domain.

                                          Outbound emails can be found under the following sections of Email setting:

                                          • Dialogue Replies Sent to Customers
                                          • Email Notifications Sent to Customers
                                          • Email Notifications Sent to Users

                                          You can also update the Sender email address for Campaigns.