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                                        • Good to Know

                                          Safelisting in SoGoConnect

                                          Of course security is a big thing, and that’s good news. If you find that Dialogues or notification emails (Hey — you have a new Dialogue! Hey — you’ve been added to a team!) aren’t getting to your users, that’s not good news.

                                          If that’s the case, it’s possible that safelisting will sort out your delivery issue. If you already know what safelisting is, great. Skip ahead to the details below. In general, for the rest of us: safelisting lets your firewall know which kinds of messages should be allowed through. Think of your firewall as the bouncer at a really exclusive club. Only those on the list get in — and you want to be on that list.

                                          Here’s what you need to know [or pass along to someone else on your team!]:

                                          The Details: Setting Up Safelisting

                                          Web Server

                                          If your firewall blocks access to all traffic except for certain domains or IPs, you’ll need to grant access to our domains and IPs as listed below.

                                          Site Domain

                                          IP Block for websites

                                          Mail Server

                                          Certain filters and firewalls may prevent emails from reaching inboxes. This may be the case if you’re not receiving Sogolytics emails. You (or typically IT Department) should add our sender domains and email IP addresses to your list of allowed emails. If people are still not able to receive emails, ask them to add our domains and IP addresses to their email clients, too.

                                          Email domains: *.sogolytics.com (email.sogolytics.com, dialogue.sogolytics.com)

                                          Mail server hostnames

                                          IP Blocks for mail servers

                                          If you’ve set up safelisting and still seem to be having issues, check in with our Client Services team for further investigation.