Go back to page
Project Basics
  • Getting Started!
    • Building CX Surveys
    • CX Metrics
      • CX Dashboard
        • CX Dashboard Settings
          • Analyze your drivers
            • Good to know
              • Getting Started!
                • Assessment Question types
                  • Score and more
                    • Quiz participation
                      • Get Results
                      • Introduction to Poll
                        • Build your Poll
                          • Launch your Poll
                            • Analyze your Poll
                              • Build Project
                                • Project Style
                                  • Launch Project
                                    • Analyze Project
                                      • Account Settings
                                        • Good to Know

                                          Internet Explorer Support

                                          Your data security is our top priority, and your security is dependent upon your choice of browser. Support of Internet Explorer 8, 9, and 10 was discontinued effective May 19, 2017.

                                          Why did Sogolytics discontinue support of IE 8, 9 and 10?

                                          Microsoft, who owns Internet Explorer, announced in its IE 11 Release Statement that it will only support the newest version of IE (IE 11) with security updates and technical support. Since we are committed to supporting data-secure environments, we highly suggest that you update your browser. Along with our partners, we want to dedicate our resources toward building new features to improve the survey experience for you and your participants.

                                          What does this mean for Survey Administrators?

                                          Users in IE8 to IE10 will not be able to log into the Sogolytics platform. Users attempting to log in with IE8 to IE10 will see a message asking them to update their browser to proceed.

                                          Will my survey participants be impacted?

                                          Participants taking surveys using IE9 to IE10 will be able to access and participate in surveys. If they are using an outdated IE browser, new and existing features and functionality may not work properly, and they will see a message notifying them that they are using an outdated browser. Performance issues that occur when using outdated IE browsers will not be investigated or fixed by Sogolytics.

                                          What action do I need to take?

                                          We strongly recommend that you and your organization’s IT administrators upgrade to one of our supported browsers..


                                          Sogolytics Support Team is always available to answer your questions about this change. Just submit a Support Form from within your Sogolytics account.