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Project Basics
  • Getting Started!
    • Building CX Surveys
    • CX Metrics
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        • CX Dashboard Settings
          • Analyze your drivers
            • Good to know
              • Getting Started!
                • Assessment Question types
                  • Score and more
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                      • Get Results
                      • Introduction to Poll
                        • Build your Poll
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                                • Project Style
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                                      • Account Settings
                                        • Good to Know

                                          Mark Incomplete Responses Complete

                                          Responses are marked as completed after a participant clicks the Submit button. In some cases, a participant may save a partial response by using Save and Continue Later. After the project has expired, a partial response stays Incomplete, since the participant will not be able to access the project. If you need to change the status of Incomplete responses to Completed in order to carry out your data analysis, follow the steps below.

                                          1. Select your project and click on Report.
                                          2. On the Report menu bar, click on Raw Data and select Individual.
                                          3. Follow the wizard to generate the report.
                                          4. Navigate to the response to be edited.
                                          5. In the selected Individual Report, click on Edit Response.
                                          6. A new window including participant responses will be opened.
                                          7. Click on the Submit button on this window. On submitting the status will change from Incomplete to Complete.
                                          8. A response that has been edited will display the date and time of the last edit as well as the name of the user who made the edit.

                                          Changing from Incomplete to Completed will also change the IP address and time of participation for a response.