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  • Getting Started!
    • Building CX Surveys
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            • Good to know
              • Getting Started!
                • Assessment Question types
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                      • Introduction to Poll
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                                • Project Style
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                                        • Good to Know

                                          Percent Doesn’t Add to 100%

                                          In some cases, including rating type questions or assessment, it is possible that the percentage reported doesn’t add up to 100% or exceeds 100%. In either case, keep in mind the following:

                                          Round Up

                                          The percentage of responses may not always add up to 100%. With rounding you can adjust/control the position of the decimal point when customizing your charts or response data.

                                          Multiple Answers

                                          In the case of Multi Select questions, the number of responses may exceed the number of participants, which can cause the response percentage to exceed 100%. Clarify this in your report notes to avoid confusion.