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Introduction to CXSogoCX makes it easy to design customer experience studies from scratch or modify existing projects. Build, launch, and analyze beautiful looking CX studies designed to promote engagement and drive response… Build your CX ProjectSogoCX offers advanced options to ask your customers the most pressing questions, gather feedback, and analyze results to drive meaningful action. If this is your first project, review design basics… CX Dashboard: Journey MapGet an insight into a complete sum of experiences that customers go through when interacting with your company and brand. Build a Customer Journey MapReady to gain insights into your customers' experience at every stage of their interaction with you? Create a journey map! Launch your CX ProjectBuilt your CX project? It’s time to launch! If you're going live with a project for the first time, review the basics of publishing. When launching a… Analyze your CX ProjectWhat are your customers thinking? Analyze results to uncover powerful insights to drive meaningful action. If this is the first time you’ve run a report, you might want… Intro to CX DashboardThe CX Dashboard offers plenty of great customer experience data, from an overview of key CX metrics across projects to drill-down analysis and prediction. CX Dashboard: OverviewThe CX Dashboard tracks data from three core business metrics: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES)
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