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Project Basics
  • Getting Started!
    • Building CX Surveys
    • CX Metrics
      • CX Dashboard
        • CX Dashboard Settings
          • Analyze your drivers
            • Good to know
              • Getting Started!
                • Assessment Question types
                  • Score and more
                    • Quiz participation
                      • Get Results
                      • Introduction to Poll
                        • Build your Poll
                          • Launch your Poll
                            • Analyze your Poll
                              • Build Project
                                • Project Style
                                  • Launch Project
                                    • Analyze Project
                                      • Account Settings
                                        • Good to Know

                                          Response Status

                                          Once your survey invitations have been delivered, keep track of the status of your responses. These status options can be found under Track.

                                          • Email Scheduled: Indicates an email invitation has been scheduled for a future date
                                          • Sent for Delivery: Indicates that the invitation is in the process of being sent
                                          • Email Delivered/Not Read: Indicates that participant has yet to access the invitation email
                                          • Email Read/Not Participated: Indicates that the participant opened the invitation email but did not click on the link to participate in the survey
                                          • Dropped Out on Page: Indicates that the participant opened the survey link but did not submit the survey or abandoned it by closing the window or tab in which the survey was accessed
                                          • Incomplete: Indicates that the participant accessed the survey and clicked on Save and Continue Later to save their work
                                          • Completed: Indicates that the participant has completed the survey
                                          • Completed (Edited): Indicates that a participant has reopened and then resubmitted a survey
                                          • Incomplete (Edited): Indicates that a participant has reopened the survey and clicked on ‘Save and Edit Later’.

                                          Accounts that have Auto-save enabled automatically save responses if a participant is idle on a survey page for five minutes. This feature, used with single-use links or passwords, saves partial submitted responses to the participant’s email address/password associated with the participant. These responses are marked as Incomplete under Track.