Score Widget

The Score Widget consolidates rating and metric questions into a single summary value on your Custom Dashboard. It is designed to present headline metrics — such as a CSAT average, an NPS score, or the weighted score of a rating scale — enabling stakeholders to assess project performance at a glance, without reviewing individual responses.

Based on its configuration, a single Score Widget can display one cumulative score, a breakdown across multiple questions, or comparative scores for a group of related rating questions.

Navigate to

• Adding a Score Widget
• Supported Question Types
• Supported Metadata
• Metric Format
• Advanced Settings
• Best Practices

Adding a Score Widget

To add a Score Widget to your Custom Dashboard, complete the following steps:

1. From the widget selection panel, drag the Score widget onto the dashboard canvas.
   
2. Select the target project from the Select Project dropdown. This dropdown opens by default when the widget is placed.
   
3. Choose a Score Type to determine how the widget aggregates the selected questions. Three options are available:
   • Overall – Combines all selected rating questions into a single cumulative value. Recommended when a single headline number is required to represent overall performance, for example, a consolidated satisfaction score derived from multiple CSAT questions.
   • Individual – Displays the weighted score for each selected rating question in a separate graph. Recommended when individual questions need to be compared rather than aggregated.
   • Grouped – Renders a separate graph for each rating question in the project. Recommended for a quick visual overview of performance across all rating questions without configuring each one individually.

   

4. Use Select Questions to choose which rating questions from the project feed the score.
5. Select a Data Display format to determine how the score is presented:
   • Graph – A visual gauge or chart representation of the score. Recommended for dashboards intended for at-a-glance review.
   • Table – A tabular layout presenting the score alongside its supporting values. Recommended when precise numeric values are required.
   • Trend Graph – A time-series visualisation of the score plotted over a selected period. Recommended when tracking how a metric changes across survey cycles, response periods, or date ranges.
   • Trend Table – A tabular layout presenting score values across time periods in rows and columns. Recommended when precise numeric comparison across periods is required rather than a visual representation.

   

6. Select a Metric Format to define the specific value the widget calculates and displays. Refer to the Metric Format section below for details on available options.
7. Configure Advanced Settings, Filters, and Segmentation as required.
   
8. Click Save to apply the configuration.

Supported Question Types

The Score Widget supports question types that generate a numeric rating or score. The following question types can be used as a data source:

• CSAT – Customer Satisfaction rating question.
• CES – Customer Effort Score question.
• Key Driver Analysis – Rating questions tagged as key drivers in the project.
• Rating Scale – Single-row rating on a defined scale (e.g., 1–5, 1–10).
• Rating Radio Grid – Grid of rating items answered via radio buttons.
• Rating Drop Down Grid – Grid of rating items answered via drop-downs.
• Rating Scale Grid – Grid where each row uses a rating scale.
• Rating Drop Down – Single rating question answered from a drop-down list.

Supported Metadata

In addition to question-level data, the Score Widget can display the following project-level metadata:

• Time to complete the survey – The average time respondents spent completing the survey.
• Channel – The distribution channel through which each participant accessed the survey, such as email, link, SMS, or QR code.
• Response rate – The percentage of invited participants who submitted a response.
• Participation trend – Changes in participation volume over time.

Metric Format

Metric Format defines the specific value the widget calculates and displays. Select the format that corresponds to the question type and the reporting requirement:

Advanced Settings

Advanced Settings provide additional control over how responses are counted in the widget. Expand this section during widget configuration to access the following options:

• Include ‘Incomplete Responses’ – When enabled, the widget includes responses from participants who answered the question but did not complete the full survey. Enabling this option typically increases the response count; when disabled, the score reflects completed responses only.
• Show ‘Total Responses’ – When enabled, the widget displays the total number of responses (N) alongside the score.