Go back to page
Project Basics
  • Getting Started!
    • Building CX Surveys
    • CX Metrics
      • CX Dashboard
        • CX Dashboard Settings
          • Analyze your drivers
            • Good to know
              • Getting Started!
                • Assessment Question types
                  • Score and more
                    • Quiz participation
                      • Get Results
                      • Introduction to Poll
                        • Build your Poll
                          • Launch your Poll
                            • Analyze your Poll
                              • Build Project
                                • Project Style
                                  • Launch Project
                                    • Analyze Project
                                      • Account Settings
                                        • Good to Know

                                          Sogolytics Standard Support

                                          Sogolytics provides you with the best in class support service available 24/7. Based on your package type the following type of support options will be available to you:







                                          Email Support (24/7)iSogolytics offers 24/7 rapid-response email support.
                                          User ForumsiWe provide a forum where users can interact with each other as well as the Sogolytics team.
                                          Sogolytics Help and ResourcesiSogolytics’s Help and Resources features all our Support channels including training videos, user guide, email support, and FAQs.
                                          Email-based Support SLAiEmail support as needed, with guaranteed response times in paid packages.within 12 hourswithin 12 hourswithin 2 hourswithin 1 hour
                                          Live Chat with Sogolytics ExpertsiGet answers instantly using Live Chat on our website.
                                          Product Support Within PlatformiSubmit support requests from within your own account, capturing important details for improved service.
                                          Survey developmentiWe’ll build a survey of up to 25 questions to meet your needs.$350/survey$350/survey$350/survey$350/survey
                                          Priority Email SupportiJump in the front of the line for faster response from Customer Support.
                                          Dedicated 1-on-1 Phone SupportiSchedule a quick call to address any questions.
                                          Phone-based supportiSupport is just a phone call away.
                                          Instructor-led trainingiCustomized sessions with our experts let you make the most of the platform.1 session
                                          Phone-based onboardingiMake the most of your account from the beginning with a personalized introduction.
                                          Custom trainingiLet us help you and your team maximize the platform’s features and functions to meet your needs.
                                          Expedited fixesiRest assured — you’ll be online and in business all along the way.