{"id":46083,"date":"2018-08-30T11:32:22","date_gmt":"2018-08-30T11:32:22","guid":{"rendered":"https:\/\/www.sogolytics.com\/help\/?page_id=46083"},"modified":"2026-01-15T06:28:36","modified_gmt":"2026-01-15T06:28:36","slug":"downgrade-account","status":"publish","type":"page","link":"https:\/\/www.sogolytics.com\/help\/downgrade-account\/","title":{"rendered":"Freeze Account"},"content":{"rendered":"<p><a name=\"Design\"><\/a>To ensure access to only the features you need after you have completed your survey project, you may choose to freeze your account at a minimal annual fee and retain all your data. <\/p>\n<p>Below are the freeze options we offer for Pro and Pro Max accounts.<br \/>\n&nbsp;<\/p>\n<h4><strong>Design Plus<\/strong><\/h4>\n<p>Freezing to this state allows you to do everything except send new invitations and receive new responses<a name=\"Report\"><\/a>. Depending on your current package, you will be able to run reports, export, import and even design new surveys for your next project. When you are ready to resume your account, you may restore it.<\/p>\n<ul>\n<li>Design Plus for Pro account: $96 per annum<\/li>\n<li>Design Plus for Premium account: $238 per annum<\/li>\n<\/ul>\n<p><brk><\/p>\n<h4><strong>Reports Plus<a name=\"State\"><\/a><\/strong><\/h4>\n<p>If you wish to access the data in your account for generating reports and exporting it for offline analysis, you may choose the report state. Pay a minimal fee to keep your account in this state to just run reports and export data.<\/p>\n<ul>\n<li>Reports Plus for Pro account: $48 per annum<\/li>\n<li>Reports Plus for Pro Max account: $119 per annum<\/li>\n<\/ul>\n<p><brk><\/p>\n<h4><strong>Deep Freeze<\/strong><\/h4>\n<p>If you would like to retain your data and the existing plan and resume sometime in the future, you may choose the hibernate state. Your data will be safe with us and you can come back anytime and reactivate your account.<\/p>\n<ul>\n<li>Deep Freeze for Pro account: $19 per annum<\/li>\n<li>Deep Freeze for Pro Max account: $48 per annum<\/li>\n<\/ul>\n<p>&nbsp;<br \/>\nTo freeze your Sogolytics Pro or Pro Max account, send your request \u2013 including your User ID \u2013 to <a href=\"mailto:support1@sogolytics.com\">support1@sogolytics.com <\/a>. Once you submit a freeze request, you will be able to use all features until the end of your current billing cycle, after which the new freeze state will be activated. The state you select will be visible in the header section of your account.<\/p>\n<p>If you have an Enterprise account and need to review freeze options, please contact your account manager.<\/p>\n<div class=\"sogo-help-info-box\"><i class=\"fal fa-info-circle\"><\/i><\/p>\n<p class=\"sogo-info-text\">Account freezing options are not available in accounts on research.sogolytics.com or edu.sogolytics.com. For details on freezing a legacy account type, please contact us at <a href=\"mailto:support1@sogolytics.com\">support1@sogolytics.com <\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>To ensure access to only the features you need after you have completed your survey project, you may choose to freeze your account at a minimal annual fee and retain all your data. Below are the freeze options we offer for Pro and Pro Max accounts. &nbsp; Design Plus Freezing to this state allows you to do everything except send new invitations and receive new responses. Depending on your current package, you will be able to run reports, export, import and even design new surveys for your next project. When you are ready to resume your account, you may restore it. Design Plus for Pro account: $96 per annum Design Plus for Premium account: $238 per annum Reports Plus If you wish to access the data in your account for generating reports and exporting it for offline analysis, you may choose the report state. Pay a minimal fee to keep your account in this state to just run reports and export data. Reports Plus for Pro account: $48 per annum Reports Plus for Pro Max account: $119 per annum Deep Freeze If you would like to retain your data and the existing plan and resume sometime in the future, you may choose the hibernate state. Your data will be safe with us and you can come back anytime and reactivate your account. Deep Freeze for Pro account: $19 per annum Deep Freeze for Pro Max account: $48 per annum &nbsp; To freeze your Sogolytics Pro or Pro Max account, send [&hellip;]<\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":307,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[207],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Freeze Survey Account | Sogolytics<\/title>\n<meta name=\"description\" content=\"Sogolytics allows you to freeze your survey account at a minimal annual fee and retain all your data. 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