{"id":46386,"date":"2018-08-30T15:24:47","date_gmt":"2018-08-30T15:24:47","guid":{"rendered":"https:\/\/research.zarca.com\/help\/?page_id=46386"},"modified":"2026-01-16T07:24:51","modified_gmt":"2026-01-16T07:24:51","slug":"standard-support","status":"publish","type":"page","link":"https:\/\/www.sogolytics.com\/help\/standard-support\/","title":{"rendered":"Sogolytics Standard Support"},"content":{"rendered":"

Sogolytics provides you with best-in-class support to help you make the most of every project. Based on your package type the following type of support options will be available to you:<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Support<\/td>\nFree Pro<\/td>\nPro<\/td>\nPro Max<\/td>\nEnterprise<\/td>\n<\/tr>\n
Email Supporti<\/span>Sogolytics offers email-based support to all users.<\/span><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Sogolytics Help and Resourcesi<\/span>Sogolytics\u2019s Help and Resources features all our Support channels including training videos, user guide, email support, and FAQs.<\/span><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Email-based Support SLAi<\/span>Email support as needed, with guaranteed response times in paid packages.<\/span><\/span><\/td>\n<\/span>within 12 hours<\/span><\/td>\n<\/span>within 2 hours<\/span><\/td>\n<\/span>within 1 hour<\/span><\/td>\n<\/td>\n<\/tr>\n
Live Chat with Sogolytics Expertsi<\/span>Get answers instantly using Live Chat on our website.<\/span><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Product Support Within Platformi<\/span>Submit support requests from within your own account, capturing important details for improved service.<\/span><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Survey developmenti<\/span>We\u2019ll build a survey of up to 25 questions to meet your needs.<\/span><\/span><\/td>\n<\/td>\n<\/span>$350\/survey<\/span><\/td>\n<\/span>$350\/survey<\/span><\/td>\n<\/span>$350\/survey<\/span><\/td>\n<\/tr>\n
Priority Email Supporti<\/span>Jump in the front of the line for faster response from Customer Support.<\/span><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Dedicated 1-on-1 Phone Supporti<\/span>Schedule a quick call to address any questions.<\/span><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Phone-based supporti<\/span>Support is just a phone call away.<\/span><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Instructor-led trainingi<\/span>Customized sessions with our experts let you make the most of the platform.<\/span><\/span><\/td>\n<\/td>\n<\/td>\n<\/span>1 session<\/span><\/td>\n<\/td>\n<\/tr>\n
Phone-based onboardingi<\/span>Make the most of your account from the beginning with a personalized introduction.<\/span><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Custom trainingi<\/span>Let us help you and your team maximize the platform\u2019s features and functions to meet your needs.<\/span><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Expedited fixesi<\/span>Rest assured — you\u2019ll be online and in business all along the way.<\/span><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Sogolytics provides you with best-in-class support to help you make the most of every project. Based on your package type the following type of support options will be available to you: Support Free Pro Pro Pro Max Enterprise Email SupportiSogolytics offers email-based support to all users. Sogolytics Help and ResourcesiSogolytics\u2019s Help and Resources features all our Support channels including training videos, user guide, email support, and FAQs. Email-based Support SLAiEmail support as needed, with guaranteed response times in paid packages. within 12 hours within 2 hours within 1 hour Live Chat with Sogolytics ExpertsiGet answers instantly using Live Chat on our website. Product Support Within PlatformiSubmit support requests from within your own account, capturing important details for improved service. Survey developmentiWe\u2019ll build a survey of up to 25 questions to meet your needs. $350\/survey $350\/survey $350\/survey Priority Email SupportiJump in the front of the line for faster response from Customer Support. Dedicated 1-on-1 Phone SupportiSchedule a quick call to address any questions. Phone-based supportiSupport is just a phone call away. Instructor-led trainingiCustomized sessions with our experts let you make the most of the platform. 1 session Phone-based onboardingiMake the most of your account from the beginning with a personalized introduction. Custom trainingiLet us help you and your team maximize the platform\u2019s features and functions to meet your needs. Expedited fixesiRest assured — you\u2019ll be online and in business all along the way.<\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":335,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[208],"tags":[],"yoast_head":"\nStandard Support | Sogolytics<\/title>\n<meta name=\"description\" content=\"Sogolytics provides you with best-in-c;lass support service to help you succeed. 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