{"id":48200,"date":"2019-06-21T06:28:25","date_gmt":"2019-06-21T06:28:25","guid":{"rendered":"https:\/\/www.sogolytics.com\/help\/?page_id=48200"},"modified":"2025-11-30T18:55:57","modified_gmt":"2025-11-30T18:55:57","slug":"help-center","status":"publish","type":"page","link":"https:\/\/www.sogolytics.com\/help\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"<p>Need help? Click the Help tab on the right to access support options.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.sogolytics.com\/help\/wp-content\/uploads\/2025\/11\/help-center.gif\" alt=\"\" width=\"1897\" height=\"840\" class=\"alignnone size-full wp-image-65612\" \/><\/p>\n<p>Items within the Help Center vary by account type, and may include:<\/p>\n<ul>\n<li id=\"section-1\"><strong>Schedule 1:1 Call<\/strong><br \/>\nDepending on your account type, you may see an option to schedule a quick consultation with one of our survey experts. Use these calls to check in on technical questions or ensure you&#8217;re following best practices in your project.<\/li>\n<li id=\"section-2\"><strong><a href=\"\/help\/videos\/\" rel=\"noopener\" target=\"_blank\">Video Library<\/a><\/strong><br \/>\nGet the picture with a visual exploration of the features you\u2019re using &#8212; or would like to use! Relevant options will be suggested based on your current use, but you can also explore the complete Video Library for more options.<\/li>\n<li id=\"section-3\"><strong><a href=\"\/help\/\" target=\"_blank\" rel=\"noopener\">User Guide<\/a><\/strong><br \/>\nThis comprehensive knowledge base is designed to address all of your questions about our platform. You\u2019ll find videos, step-by-step tutorials, and even feature descriptions to help you explore new options you might not have considered. Relevant help options will be highlighted based on the features you are using, but you can always jump to the complete User Guide for further exploration.<\/li>\n<li id=\"section-4\"><strong>Email Support<\/strong><br \/>\nUse this form to submit your questions directly to our Support team. Plus, including additional details like browser and operating system can help us help you!<\/li>\n<li id=\"section-5\"><strong>Chat with us now!<\/strong><br \/>\nAn option to consult with our Support team in a real-time chat is available in Pro Max and Enterprise accounts.<\/li>\n<li id=\"section-6\"><strong>Product Tour <\/strong><br \/>\nWhether you are a new or experienced user, this option provides a guided tour of key steps to make your next project a success. <\/li>\n<li id=\"section-7\"><strong><a href=\"\/training\/\" target=\"_blank\" rel=\"noopener\">Training<\/a><\/strong><br \/>\nJoin a live or recorded training for insights on how to make the most of the platform, improve your practices, and more.<\/li>\n<li id=\"section-8\"><strong>Share Suggestions<\/strong><br \/>\nGot an idea for a new feature or an improvement on a current feature? We&#8217;re all about feedback, and we love hearing from you! Your suggestions will be carefully reviewed by our product management team in planning future releases and updates.<\/li>\n<li id=\"section-9\"><strong><a href=\"\/survey-design-services\/\" target=\"_blank\" rel=\"noopener\">Survey Design Services<\/a><\/strong><br \/>\nOur Survey Design Services package makes your next project a breeze! Give us your content, and we&#8217;ll build your survey for you! Click this option to find out more or to get started.<\/li>\n<li id=\"section-10\"><strong><a href=\"\/managed-survey-projects\/\" target=\"_blank\" rel=\"noopener\">Fully Managed Projects<\/a><\/strong><br \/>\nNeed more help? Opt for our Managed Project service, then put your feet up! From start to finish, we&#8217;ll help design, distribute, and report on your next survey project. Share your requirements and we&#8217;ll be glad to follow up and discuss.<\/li>\n<li id=\"section-11\"><strong>Example Projects<\/a><\/strong><br \/>\nJust getting started and want to see a sample? Check out this example for a quick exploration of a polished project with report-ready results<\/li>\n","protected":false},"excerpt":{"rendered":"<p>Need help? Click the Help tab on the right to access support options. Items within the Help Center vary by account type, and may include: Schedule 1:1 Call Depending on your account type, you may see an option to schedule a quick consultation with one of our survey experts. Use these calls to check in on technical questions or ensure you&#8217;re following best practices in your project. Video Library Get the picture with a visual exploration of the features you\u2019re using &#8212; or would like to use! Relevant options will be suggested based on your current use, but you can also explore the complete Video Library for more options. User Guide This comprehensive knowledge base is designed to address all of your questions about our platform. You\u2019ll find videos, step-by-step tutorials, and even feature descriptions to help you explore new options you might not have considered. Relevant help options will be highlighted based on the features you are using, but you can always jump to the complete User Guide for further exploration. Email Support Use this form to submit your questions directly to our Support team. Plus, including additional details like browser and operating system can help us help you! Chat with us now! An option to consult with our Support team in a real-time chat is available in Pro Max and Enterprise accounts. Product Tour Whether you are a new or experienced user, this option provides a guided tour of key steps to make your next project a success. [&hellip;]<\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":378,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[257],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help Center - Sogolytics<\/title>\n<meta name=\"description\" content=\"Need help? Click the Help tab on the right to access support options. 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