{"id":49528,"date":"2020-02-21T10:29:23","date_gmt":"2020-02-21T10:29:23","guid":{"rendered":"https:\/\/www.sogolytics.com\/help\/?page_id=49528"},"modified":"2023-04-27T12:19:37","modified_gmt":"2023-04-27T12:19:37","slug":"how-to-launch-cx-surveys","status":"publish","type":"page","link":"https:\/\/www.sogolytics.com\/help\/how-to-launch-cx-surveys\/","title":{"rendered":"Launch your CX Project"},"content":{"rendered":"<p>Built your CX project? It\u2019s time to launch!<\/p>\n<div style=\"position: relative\"><div class=\"loader-parent-overlay\" style=\"display: none;position: absolute;background: rgba(0, 0, 0, .35);width: 100%;height: 100%;\"><div class=\"loader-parent\" style=\"display: block;\">\n<div class=\"line\"><\/div>\n<div class=\"line\"><\/div>\n<div class=\"line\"><\/div><\/div>\n<\/div><iframe loading=\"lazy\" id=\"help-playvideo\" class=\"to-animate-elem help-vid-class embed-responsive-item\" data-src=\"https:\/\/www.youtube.com\/embed\/Ed3BKy28W2k?rel=0\" src=\"\" width=\"100%\" height=\"339\" data-animate=\"fadeMaxUp animated\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<p>&nbsp;<\/p>\n<p>If you&#8217;re going live with a project for the first time, <a href=\"\/help\/introduction-launch-a-survey\/\">review the basics of publishing.<\/a><\/p>\n<p>When launching a CX project, keep in mind a few best practices:<\/p>\n<ul>\n<li>Mapping the touchpoints of your customer journey can help you to plan the best time to distribute, whether as a follow-up to something that\u2019s just happened or as a delayed check-in.<\/li>\n<li>Use what you know about your customers to choose the right distribution channels. If you have phone numbers, <a href=\"\/help\/how-to-distribute-survey-via-smstext-message\/\">send SMS invitations<\/a>. If you have email addresses, send branded, customized email templates including<a href=\"\/help\/how-to-publish-survey-through-email-invitations\/\"> Single-Use Links<\/a>.<\/li>\n<li>Simplify distribution by building <a href=\"\/help\/overview-contactmanager\/\">Contact Lists<\/a> and include fields for pre-population that will allow you to segment and filter your results for maximum insights &#8212; by industry, location, product, or any other breakdown you need.<\/li>\n<li>In between touchpoints, keep communication open with always-on options <a href=\"\/help\/how-to-embed-the-survey-in-your-website\/\">embedded in your website<\/a> or linked from <a href=\"\/help\/how-to-publish-survey-on-social-media\/\">social media<\/a> channels.<\/li>\n<li>As results come in, keep up with responses across all channels through <a href=\"\/help\/track-survey\/\">Track Survey<\/a>, and get ready to analyze!<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Built your CX project? It\u2019s time to launch! &nbsp; If you&#8217;re going live with a project for the first time, review the basics of publishing. When launching a CX project, keep in mind a few best practices: Mapping the touchpoints of your customer journey can help you to plan the best time to distribute, whether as a follow-up to something that\u2019s just happened or as a delayed check-in. Use what you know about your customers to choose the right distribution channels. If you have phone numbers, send SMS invitations. If you have email addresses, send branded, customized email templates including Single-Use Links. Simplify distribution by building Contact Lists and include fields for pre-population that will allow you to segment and filter your results for maximum insights &#8212; by industry, location, product, or any other breakdown you need. In between touchpoints, keep communication open with always-on options embedded in your website or linked from social media channels. As results come in, keep up with responses across all channels through Track Survey, and get ready to analyze!<\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":402,"comment_status":"closed","ping_status":"closed","template":"faq_php.php","meta":{"footnotes":""},"categories":[264],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Launch your CX Project - Sogolytics<\/title>\n<meta name=\"description\" content=\"Built your CX project? It\u2019s time to launch! &nbsp; If you&#039;re going live with a project for the first time, review the basics of publishing. 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