{"id":51781,"date":"2020-07-29T14:16:22","date_gmt":"2020-07-29T14:16:22","guid":{"rendered":"https:\/\/www.sogolytics.com\/help\/?page_id=51781"},"modified":"2026-06-30T11:02:55","modified_gmt":"2026-06-30T11:02:55","slug":"product-generic-help-cx","status":"publish","type":"page","link":"https:\/\/www.sogolytics.com\/help\/product-generic-help-cx\/","title":{"rendered":"CX Tool Common Page"},"content":{"rendered":"<style>.help-page-header,.sogo--ug-feedback-box{display:none !important;}<\/style><div class=\"container--parent-page\"> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-get-started-with-cx-surveys\/\"><span class=\"container--main-head\">Introduction to CX<\/span><span class=\"container--main-text\">SogoCX makes it easy to design customer experience studies from scratch or modify existing projects. Build, launch, and analyze beautiful looking CX studies designed to promote engagement and drive response&hellip;<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-build-cx-surveys\/\"><span class=\"container--main-head\">Build your CX Project<\/span><span class=\"container--main-text\">SogoCX offers advanced options to ask your customers the most pressing questions, gather feedback, and analyze results to drive meaningful action. If this is your first project, review design basics&hellip;<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/customer-journey\/\"><span class=\"container--main-head\">CX Dashboard: Journey Map<\/span><span class=\"container--main-text\">Get an insight into a complete sum of experiences that customers go through when interacting with your company and brand.<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-create-customer-journey\/\"><span class=\"container--main-head\">Build a Customer Journey Map<\/span><span class=\"container--main-text\">Ready to gain insights into your customers' experience at every stage of their interaction with you? Create a journey map!<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-launch-cx-surveys\/\"><span class=\"container--main-head\">Launch your CX Project<\/span><span class=\"container--main-text\">Built your CX project? It\u2019s time to launch!  &nbsp; If you're going live with a project for the first time, review the basics of publishing. When launching a&hellip;<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-analyze-cx-surveys\/\"><span class=\"container--main-head\">Analyze your CX Project<\/span><span class=\"container--main-text\">What are your customers thinking? Analyze results to uncover powerful insights to drive meaningful action.  If this is the first time you\u2019ve run a report, you might want&hellip;<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/introduction-to-cx-dashboard\/\"><span class=\"container--main-head\">Intro to CX Dashboard<\/span><span class=\"container--main-text\">The CX Dashboard offers plenty of great customer experience data, from an overview of key CX metrics across projects to drill-down analysis and prediction.<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/cx-dashboard-overview\/\"><span class=\"container--main-head\">CX Dashboard: Overview<\/span><span class=\"container--main-text\">The CX Dashboard tracks data from three core business metrics: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES)<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a><\/div>\n","protected":false},"excerpt":{"rendered":".help-page-header,.sogo--ug-feedback-box{display:none !important;} Introduction to CXSogoCX makes it easy to design customer experience studies from scratch or modify existing projects. Build, launch, and analyze beautiful looking CX studies designed to promote engagement and drive response&hellip; Build your CX ProjectSogoCX offers advanced options to ask your customers the most pressing questions, gather feedback, and analyze results to drive meaningful action. If this is your first project, review design basics&hellip; CX Dashboard: Journey MapGet an insight into a complete sum of experiences that customers go through when interacting with your company and brand. Build a Customer Journey MapReady to gain insights into your customers' experience at every stage of their interaction with you? Create a journey map! Launch your CX ProjectBuilt your CX project? It\u2019s time to launch! &nbsp; If you're going live with a project for the first time, review the basics of publishing. When launching a&hellip; Analyze your CX ProjectWhat are your customers thinking? Analyze results to uncover powerful insights to drive meaningful action. If this is the first time you\u2019ve run a report, you might want&hellip; Intro to CX DashboardThe CX Dashboard offers plenty of great customer experience data, from an overview of key CX metrics across projects to drill-down analysis and prediction. CX Dashboard: OverviewThe CX Dashboard tracks data from three core business metrics: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES)","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":461,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Introduction How to Customize Survey Design | Sogolytics<\/title>\n<meta name=\"description\" content=\"Build credit union member loyalty with a proven framework. 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