{"id":52376,"date":"2020-10-03T05:57:16","date_gmt":"2020-10-03T05:57:16","guid":{"rendered":"https:\/\/www.sogolytics.com\/help\/?page_id=52376"},"modified":"2022-02-01T10:48:03","modified_gmt":"2022-02-01T10:48:03","slug":"what-is-email-bounce","status":"publish","type":"page","link":"https:\/\/www.sogolytics.com\/help\/what-is-email-bounce\/","title":{"rendered":"Email Bounce"},"content":{"rendered":"<p>Bounced emails are invitations or reminders that could not be delivered to an email address. When an email bounces, Sogolytics classifies it as either a soft or a hard bounce.  <\/p>\n<p><strong>Bounced-Hard:<\/strong> A hard bounce indicates a permanent reason an email cannot be delivered. Possible reasons include: Unknown host, Unknown user, Relay problem, Recipient email server has completely blocked delivery, or Any other technical problem.  <\/p>\n<p><strong>Bounced-Soft:<\/strong> Soft bounces typically indicate a temporary delivery issue and are handled differently than hard bounces. This status indicates recent email sent to this address has been bounced back [not delivered] due to a full recipient mailbox. If an email invitation is shown as bounced-soft, you can resend by selecting the record in Track Survey and clicking \u2018Resend Invite\u2019. <\/p>\n<div class=\"sogo-help-info-box\">\n<i class=\"fal fa-info-circle\"><\/i> <\/p>\n<p class=\"sogo-info-text\">Plain Text emails cannot be tracked for email read or bounced statuses. <\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Bounced emails are invitations or reminders that could not be delivered to an email address. When an email bounces, Sogolytics classifies it as either a soft or a hard bounce. Bounced-Hard: A hard bounce indicates a permanent reason an email cannot be delivered. Possible reasons include: Unknown host, Unknown user, Relay problem, Recipient email server has completely blocked delivery, or Any other technical problem. Bounced-Soft: Soft bounces typically indicate a temporary delivery issue and are handled differently than hard bounces. This status indicates recent email sent to this address has been bounced back [not delivered] due to a full recipient mailbox. If an email invitation is shown as bounced-soft, you can resend by selecting the record in Track Survey and clicking \u2018Resend Invite\u2019. Plain Text emails cannot be tracked for email read or bounced statuses.<\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":504,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[228],"tags":[322,293],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What are the Types of Email Bounce | Sogolytics<\/title>\n<meta name=\"description\" content=\"Bounced emails are invitations that could not be delivered to an email address and Sogolytics classifies it as either a soft or a hard bounce.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/help\/what-is-email-bounce\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What are the Types of Email Bounce | Sogolytics\" \/>\n<meta property=\"og:description\" content=\"Bounced emails are invitations that could not be delivered to an email address and Sogolytics classifies it as either a soft or a hard bounce.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sogolytics.com\/help\/what-is-email-bounce\/\" \/>\n<meta property=\"og:site_name\" content=\"Sogolytics\" \/>\n<meta property=\"article:modified_time\" content=\"2022-02-01T10:48:03+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/what-is-email-bounce\/\",\"url\":\"https:\/\/www.sogolytics.com\/help\/what-is-email-bounce\/\",\"name\":\"What are the Types of Email Bounce | Sogolytics\",\"isPartOf\":{\"@id\":\"https:\/\/www.sogolytics.com\/help\/#website\"},\"datePublished\":\"2020-10-03T05:57:16+00:00\",\"dateModified\":\"2022-02-01T10:48:03+00:00\",\"description\":\"Bounced emails are invitations that could not be delivered to an email address and Sogolytics classifies it as either a soft or a hard bounce.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sogolytics.com\/help\/what-is-email-bounce\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sogolytics.com\/help\/what-is-email-bounce\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/what-is-email-bounce\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sogolytics.com\/help\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Email Bounce\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/#website\",\"url\":\"https:\/\/www.sogolytics.com\/help\/\",\"name\":\"Sogolytics\",\"description\":\"Sogolytics - 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