Under Permissions, you\u2019ll first see the Categories, Interest Areas and possibly Social Media Areas you\u2019re assigned to, as well as the roles and permissions you have in these areas. Settings here determine which Dialogues will appear in your inboxes and how you\u2019ll interact with Customers. <\/p>\n
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If you are a\u202fCategory owner<\/strong>,\u202fyou have reporting and data access to all Interest Areas under the Category. <\/p>\n If you are an\u202fInterest Area owner<\/strong>, you can access a link for the direct Dialogue form for your Interest Area(s) under the Link column. <\/p>\n Please note:<\/strong> Changes to these assignments and settings can be made by System Administrators under the Users section of Settings. <\/em><\/p>\n An overview of permission levels associated with each User type appears below. <\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Permissions Interest Areas & Categories Under Permissions, you\u2019ll first see the Categories, Interest Areas and possibly Social Media Areas you\u2019re assigned to, as well as the roles and permissions you have in these areas. Settings here determine which Dialogues will appear in your inboxes and how you\u2019ll interact with Customers. If you are a\u202fCategory owner,\u202fyou have reporting and data access to all Interest Areas under the Category. If you are an\u202fInterest Area owner, you can access a link for the direct Dialogue form for your Interest Area(s) under the Link column. Please note: Changes to these assignments and settings can be made by System Administrators under the Users section of Settings. An overview of permission levels associated with each User type appears below. Permission Levels Role: System Administrator Function: Control Settings. Specifics: Full access to Settings to customize account, including Interest Areas, (with the exception of Private Interest Areas) Users, and Dialogues. Permission: View all Dialogues, reports. Role: Global User Function: Overview of account. Specifics: Limited access to Settings. Permission: View all Dialogues, reports. Role: Category Owner Function: Overview of Interest Area Category. Specifics: Limited access to Settings, Full access to Users, Dialogues and Interest Areas under the owned Category, (including Private Interest Areas). Permissions: View all Dialogues and reports under the Category. Role: Team Owner Function: Point person for content area. Specifics: One per team, receives alert for new Dialogue and determines action, along with limited access to Settings. Permission: View only team Dialogues, reports. Role: Team Member Function: […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":564,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[334],"tags":[],"yoast_head":"\nPermission Levels <\/h2>\n
Role: System Administrator<\/h3>\n
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Role: Global User<\/h3>\n
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Role: Category Owner<\/h3>\n
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Role: Team Owner<\/h3>\n
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Role: Team Member<\/h3>\n
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Role: Recorder<\/h3>\n
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