Your SogoConnect account can be fully customized to fit your organization\u2019s needs. We\u2019ve built the platform, but you know your organization best! Account Administration gives you the tools you need to put your house in order. <\/p>\n
From adding Users and setting their Permission Levels to creating and editing User Groups, you dictate who\u2019s who and what they can do in your organization\u2019s SogoConnect account. <\/p>\n
Use Landing Pages and the Tab Editor to provide your Customers with a comprehensive and intuitive way to give feedback. Set the conditions to turn direct Customer emails and User forwarded emails into Dialogues. Connect with your Sogolytics account and enable Raise a Dialogue to automatically have Dialogues created based on Customer survey responses. <\/p>\n
Define words and phrases that trigger Critical Alerts to be notified when concerning Dialogues are submitted. Set the hours and days for Dialogue Aging. Create Tags for your Users to sort topics within Dialogues. <\/p>\n
Define words and phrases that trigger Critical Alerts to be notified when concerning Dialogues are submitted. Check up on User activity and account changes through the Account Activity Log. Keep track of account and User performance via the Overview module. <\/p>\n","protected":false},"excerpt":{"rendered":"
Your SogoConnect account can be fully customized to fit your organization\u2019s needs. We\u2019ve built the platform, but you know your organization best! Account Administration gives you the tools you need to put your house in order. Lay the Foundation From adding Users and setting their Permission Levels to creating and editing User Groups, you dictate who\u2019s who and what they can do in your organization\u2019s SogoConnect account. Prepare to Collect Feedback Use Landing Pages and the Tab Editor to provide your Customers with a comprehensive and intuitive way to give feedback. Set the conditions to turn direct Customer emails and User forwarded emails into Dialogues. Connect with your Sogolytics account and enable Raise a Dialogue to automatically have Dialogues created based on Customer survey responses. Define Dialogue Details Define words and phrases that trigger Critical Alerts to be notified when concerning Dialogues are submitted. Set the hours and days for Dialogue Aging. Create Tags for your Users to sort topics within Dialogues. Monitor the Account Define words and phrases that trigger Critical Alerts to be notified when concerning Dialogues are submitted. Check up on User activity and account changes through the Account Activity Log. Keep track of account and User performance via the Overview module.<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":570,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[342],"tags":[],"yoast_head":"\n