{"id":53913,"date":"2022-06-10T07:30:52","date_gmt":"2022-06-10T07:30:52","guid":{"rendered":"https:\/\/www.sogolytics.com\/help\/?page_id=53913"},"modified":"2023-08-11T09:53:42","modified_gmt":"2023-08-11T09:53:42","slug":"critical-alerts-in-sogoconnect","status":"publish","type":"page","link":"https:\/\/www.sogolytics.com\/help\/critical-alerts-in-sogoconnect\/","title":{"rendered":"Critical Alerts"},"content":{"rendered":"<p>Within SogoConnect, you have options for both manual and automatic use of Critical Alerts. When a Dialogue is marked as Critical, a designated team is automatically notified by email and added to the Dialogue as team members.<\/p>\n<p>When automatic Critical Alerts are enabled, SogoConnect will scan existing and incoming Dialogues for trigger words and phrases, based on a combination of system and user-defined keywords. Dialogues matching these Critical Alert keywords and phrases will be marked as Critical. The customizable list of keywords allows you to pinpoint hot topics in your organization, bringing Dialogues about hot-button topics to your attention instantly.<\/p>\n<p>A User can also manually mark any Dialogue in SogoConnect as Critical. If the System Administrator has not yet identified the Critical Alert Team, the Dialogue will simply be displayed as red and no additional Users will be automatically alerted.<\/p>\n<p>Critical Dialogues appear in red in all inbox views. Any Dialogue marked as Critical can be switched back to a lower status at any time.<\/p>\n<h2>To enable Critical Alerts:<\/h2>\n<p>Within Settings, navigate to Critical Alerts, under Communication.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/help\/wp-content\/uploads\/2023\/08\/SC21.0.png\" \/><\/p>\n<ul>\n<li>Switch Alert Categories on and click into the category to begin customizing your options, or add a new category.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/help\/wp-content\/uploads\/2023\/08\/SC21.1.png\" \/><\/p>\n<ul>\n<li>Add team members to different categories. When a Dialogue contains a critical keyword, the team you selected is automatically added to the Dialogue and notified by email.<\/li>\n<li>Add triggering keywords to the category so the system can notify you when a dialogue contains any of the keywords.<\/li>\n<li>Delete trigger words by clicking the \u201cx\u201d within their box<\/li>\n<li>Or Mute trigger words in system-defined categories<\/li>\n<li>Remember to click \u201cApply Changes\u201d to save customizations for that category<\/li>\n<li>Finally, click the green Save button at the top right-hand corner to save all changes to Critical Alerts<\/li>\n<\/ul>\n<p><strong>System default categories<\/strong><\/p>\n<p>While you can create your own critical alert category, the system has 3 pre-defined categories for which the Title and Description cannot be edited:<\/p>\n<ul>\n<li>Safety and Well Being<\/li>\n<li>School Choice<\/li>\n<li>Non-Responsiveness<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/help\/wp-content\/uploads\/2023\/08\/SC21.2.png\" \/><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Within SogoConnect, you have options for both manual and automatic use of Critical Alerts. When a Dialogue is marked as Critical, a designated team is automatically notified by email and added to the Dialogue as team members. When automatic Critical Alerts are enabled, SogoConnect will scan existing and incoming Dialogues for trigger words and phrases, based on a combination of system and user-defined keywords. Dialogues matching these Critical Alert keywords and phrases will be marked as Critical. The customizable list of keywords allows you to pinpoint hot topics in your organization, bringing Dialogues about hot-button topics to your attention instantly. A User can also manually mark any Dialogue in SogoConnect as Critical. If the System Administrator has not yet identified the Critical Alert Team, the Dialogue will simply be displayed as red and no additional Users will be automatically alerted. Critical Dialogues appear in red in all inbox views. Any Dialogue marked as Critical can be switched back to a lower status at any time. To enable Critical Alerts: Within Settings, navigate to Critical Alerts, under Communication. Switch Alert Categories on and click into the category to begin customizing your options, or add a new category. Add team members to different categories. When a Dialogue contains a critical keyword, the team you selected is automatically added to the Dialogue and notified by email. Add triggering keywords to the category so the system can notify you when a dialogue contains any of the keywords. Delete trigger words by clicking the \u201cx\u201d [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":669,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[347],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Critical Alerts in SogoConnect | Sogolytics<\/title>\n<meta name=\"description\" content=\"Learn how you can create and toggle Critical Alerts in your SogoConnect account.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/help\/critical-alerts-in-sogoconnect\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Critical Alerts in SogoConnect | Sogolytics\" \/>\n<meta property=\"og:description\" content=\"Learn how you can create and toggle Critical Alerts in your SogoConnect account.\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sogolytics.com\/help\/critical-alerts-in-sogoconnect\/\" \/>\n<meta property=\"og:site_name\" content=\"Sogolytics\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-11T09:53:42+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/critical-alerts-in-sogoconnect\/\",\"url\":\"https:\/\/www.sogolytics.com\/help\/critical-alerts-in-sogoconnect\/\",\"name\":\"Critical Alerts in SogoConnect | Sogolytics\",\"isPartOf\":{\"@id\":\"https:\/\/www.sogolytics.com\/help\/#website\"},\"datePublished\":\"2022-06-10T07:30:52+00:00\",\"dateModified\":\"2023-08-11T09:53:42+00:00\",\"description\":\"Learn how you can create and toggle Critical Alerts in your SogoConnect account.\u00a0\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sogolytics.com\/help\/critical-alerts-in-sogoconnect\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sogolytics.com\/help\/critical-alerts-in-sogoconnect\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/critical-alerts-in-sogoconnect\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sogolytics.com\/help\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Critical Alerts\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/#website\",\"url\":\"https:\/\/www.sogolytics.com\/help\/\",\"name\":\"Sogolytics\",\"description\":\"Sogolytics - 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