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<\/p>\nAll email communication sent from SogoConnect (replies, forwarded Dialogues, campaigns, etc.) is sent from our own email domain. If you’d prefer to have communication sent out through your own organization’s domain, you’ll need to authenticate\u00a0your domain.<\/p>\n
If you plan to use the Campaign Manager feature, you should authenticate your domain prior to sending the first campaign.<\/p>\n
Setting up DKIM will remove the \u201cvia sogosurvey.com\u201d from emails and will allow you to have more attribution over the emails you send. This helps reduce confusion for the end recipient who should focus on the message, not the exact method of delivery.<\/p>\n
Setting up the SPF record allows you to send emails using your domain as a sender, even when the emails will be sent by our email servers. Without the SPF record, recipient email servers may identify that the server the email is actually coming from (ours) is not allowed to send from your domain, which can result in emails being marked as phishing attempts.<\/p>\n
System Administrators can access this feature by going to Settings > Channels > Email<\/p>\n
<\/p>\n
Within the email settings page, scroll down to the bottom to find the Domain(s) authorized to be used as Sender Email Address section.<\/p>\n
Type in the domain you want to authenticate \u2013 for example @company.org \u2013 and click Add.<\/p>\n
A pop-up will appear with instructions. You have a few options to authenticate the domain:<\/p>\n
Once the domain has been authenticated, you will find it under the Domain(s) authorized to be used as Sender Email Address section.<\/p>\n
From there, you can change the sender address for any outbound emails to any email address from your district\u2019s domain.<\/p>\n
Outbound emails can be found under the following sections of Email setting:<\/p>\n
You can also update the Sender email address for Campaigns.<\/p>\n","protected":false},"excerpt":{"rendered":"
All email communication sent from SogoConnect (replies, forwarded Dialogues, campaigns, etc.) is sent from our own email domain. If you’d prefer to have communication sent out through your own organization’s domain, you’ll need to authenticate\u00a0your domain. If you plan to use the Campaign Manager feature, you should authenticate your domain prior to sending the first campaign. Why set up DKIM? Setting up DKIM will remove the \u201cvia sogosurvey.com\u201d from emails and will allow you to have more attribution over the emails you send. This helps reduce confusion for the end recipient who should focus on the message, not the exact method of delivery. Why setup SPF? Setting up the SPF record allows you to send emails using your domain as a sender, even when the emails will be sent by our email servers. Without the SPF record, recipient email servers may identify that the server the email is actually coming from (ours) is not allowed to send from your domain, which can result in emails being marked as phishing attempts. How do I do this? System Administrators can access this feature by going to Settings > Channels > Email Within the email settings page, scroll down to the bottom to find the Domain(s) authorized to be used as Sender Email Address section. Type in the domain you want to authenticate \u2013 for example @company.org \u2013 and click Add. A pop-up will appear with instructions. You have a few options to authenticate the domain: Create a TXT record with a DKIM […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":598,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[349],"tags":[],"yoast_head":"\n