Of course security is a big thing, and that\u2019s good news. If you find that Dialogues or notification emails (Hey \u2014 you have a new Dialogue! Hey \u2014 you\u2019ve been added to a team!) aren\u2019t getting to your users, that\u2019s not good news. <\/p>\n
If that\u2019s the case, it\u2019s possible that safelisting will sort out your delivery issue. If you already know what safelisting is, great. Skip ahead to the details below. In general, for the rest of us: safelisting lets your firewall know which kinds of messages should be allowed through. Think of your firewall as the bouncer at a really exclusive club. Only those on the list get in \u2014 and you want to be on that list. <\/p>\n
Here\u2019s what you need to know [or pass along to someone else on your team!]: <\/p>\n
Web Server <\/strong><\/p>\n If your firewall blocks access to all traffic except for certain domains or IPs, you\u2019ll need to grant access to our domains and IPs as listed below. <\/p>\n Site Domain IP Block for websites<\/strong> Mail Server <\/strong><\/p>\n Certain filters and firewalls may prevent emails from reaching inboxes. This may be the case if you\u2019re not receiving Sogolytics emails. You (or typically IT Department) should add our sender domains and email IP addresses to your list of allowed emails. If people are still not able to receive emails, ask them to add our domains and IP addresses to their email clients, too. <\/p>\n Email domains: *.sogolytics.com (email.sogolytics.com, dialogue.sogolytics.com)<\/p>\n Mail server hostnames <\/strong> IP Blocks for mail servers <\/strong> If you\u2019ve set up safelisting and still seem to be having issues, check in with our Client Services team for further investigation. <\/p>\n","protected":false},"excerpt":{"rendered":" Of course security is a big thing, and that\u2019s good news. If you find that Dialogues or notification emails (Hey \u2014 you have a new Dialogue! Hey \u2014 you\u2019ve been added to a team!) aren\u2019t getting to your users, that\u2019s not good news. If that\u2019s the case, it\u2019s possible that safelisting will sort out your delivery issue. If you already know what safelisting is, great. Skip ahead to the details below. In general, for the rest of us: safelisting lets your firewall know which kinds of messages should be allowed through. Think of your firewall as the bouncer at a really exclusive club. Only those on the list get in \u2014 and you want to be on that list. Here\u2019s what you need to know [or pass along to someone else on your team!]: The Details: Setting Up Safelisting Web Server If your firewall blocks access to all traffic except for certain domains or IPs, you\u2019ll need to grant access to our domains and IPs as listed below. Site Domain *.sogolytics.com IP Block for websites 20.120.76.149 Mail Server Certain filters and firewalls may prevent emails from reaching inboxes. This may be the case if you\u2019re not receiving Sogolytics emails. You (or typically IT Department) should add our sender domains and email IP addresses to your list of allowed emails. If people are still not able to receive emails, ask them to add our domains and IP addresses to their email clients, too. Email domains: *.sogolytics.com (email.sogolytics.com, dialogue.sogolytics.com) Mail server hostnames […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":604,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[355],"tags":[],"yoast_head":"\n
\n*.sogolytics.com <\/strong><\/p>\n
\n20.120.76.149<\/p>\n
\n*.sogolytics.com <\/p>\n
\n20.121.230.0\/29
\n20.85.181.240\/29
\n52.226.149.176\/29\t<\/p>\n