In Progress:<\/strong> This means that within your organization you are taking action to resolve this Dialogue.<\/p>\n Pending Details:<\/strong> This means that your organization is waiting for more information from the person who submitted the Dialogue.<\/p>\n Closed:<\/strong> The Dialogue has been resolved and doesn\u2019t require any more resources or immediate attention.<\/p>\n You can change the Status of a Dialogue at any time, even if it has already been changed to \u201cClosed.\u201d<\/p>\n Just go to the Dialogue\u2019s tab and look over on the left column. Below Dialogue Details you\u2019ll see the status dropdown, where you can select what status you want the Dialogue to be.<\/p>\n As soon as you change a Dialogue\u2019s Status to Closed, a pop-up window will appear asking you if you\u2019re sure you want to change this Dialogue status. Select the \u201cYes, close\u201d button in order to confirm this change.<\/p>\n","protected":false},"excerpt":{"rendered":" There are four stages in the life of a Dialogue, each of which are identified by a different Status. These Statuses help let everyone know how each Dialogue is progressing to a resolution. Let\u2019s review what each Dialogue Status means: Unopened: This is a Dialogue that has arrived into the Inbox, but has not been responded to by the user. As soon as you either reply to the customer\/employee or write an internal comment, SoGoConnect will immediately change the Status to \u201cIn Progress.\u201d In Progress: This means that within your organization you are taking action to resolve this Dialogue. Pending Details: This means that your organization is waiting for more information from the person who submitted the Dialogue. Closed: The Dialogue has been resolved and doesn\u2019t require any more resources or immediate attention. You can change the Status of a Dialogue at any time, even if it has already been changed to \u201cClosed.\u201d Just go to the Dialogue\u2019s tab and look over on the left column. Below Dialogue Details you\u2019ll see the status dropdown, where you can select what status you want the Dialogue to be. As soon as you change a Dialogue\u2019s Status to Closed, a pop-up window will appear asking you if you\u2019re sure you want to change this Dialogue status. Select the \u201cYes, close\u201d button in order to confirm this change.<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":609,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[358],"tags":[],"yoast_head":"\n![](\"\/help\/wp-content\/uploads\/2023\/05\/SC33.0.png\")
<\/p>\n