{"id":53948,"date":"2021-05-28T07:44:36","date_gmt":"2021-05-28T07:44:36","guid":{"rendered":"https:\/\/www.sogolytics.com\/help\/?page_id=53948"},"modified":"2025-04-15T13:25:37","modified_gmt":"2025-04-15T13:25:37","slug":"how-to-search-dialogues-in-sogoconnect","status":"publish","type":"page","link":"https:\/\/www.sogolytics.com\/help\/how-to-search-dialogues-in-sogoconnect\/","title":{"rendered":"Search Dialogues"},"content":{"rendered":"<h2>Simple Search<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/help\/wp-content\/uploads\/2023\/05\/SC36.0.png\" \/><\/p>\n<p>If you\u2019re looking for a Dialogue, you can use the search feature immediately. Above the Inbox section on the left side of the screen, above it you\u2019ll see a search bar. For a Simple Search, type in the desired terms and click the magnifying glass icon. SoGoConnect\u2019s Simple Search will bring you all of the Dialogues that are relevant to the term you were searching for. But say you were looking for something specific that terms couldn\u2019t find by themselves: that\u2019s when you would want to use Advanced Search.<\/p>\n<h2>Advanced Search<\/h2>\n<p>Below the Search Bar on the top left of the screen, you\u2019ll see \u201cAdvanced Search\u201d underneath it. If you\u2019re looking to really narrow down your search results, select this option.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/help\/wp-content\/uploads\/2023\/05\/SC36.1.png\" \/><\/p>\n<p>This will open up a new tab that has four drop-down options: Keywords, Origin Information, Dialogue Details, and Assignment Information. Here\u2019s what you can define in each of these categories<\/p>\n<ul>\n<li><strong>Keywords:<\/strong> You can search \u201cAll of these words,\u201d \u201cThis exact word or phrase,\u201d and \u201cAny of these words.\u201d<\/li>\n<li><strong>Origin Information:<\/strong> You can search by Submission Type (Question, Comment, etc.), when the Dialogue was received, the Origin of the Dialogue if it was recorded, the Entry Point of the Dialogue, and what type of individual the Dialogue was received from (Customer, Employee, etc.).<\/li>\n<li><strong>Dialogue Details:<\/strong> You can search by Dialogue Status, Priority, Tags, when it was last updated, Action Taken, and the CX Score.<\/li>\n<li><strong>Assignment Information:<\/strong> You can search by Interest Area or Owner.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/help\/wp-content\/uploads\/2023\/05\/SC36.2.png\" \/><\/p>\n<p>Select all of the details that you need, and when you\u2019re ready click the \u201cSearch\u201d button at the bottom of the screen.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Simple Search If you\u2019re looking for a Dialogue, you can use the search feature immediately. Above the Inbox section on the left side of the screen, above it you\u2019ll see a search bar. For a Simple Search, type in the desired terms and click the magnifying glass icon. SoGoConnect\u2019s Simple Search will bring you all of the Dialogues that are relevant to the term you were searching for. But say you were looking for something specific that terms couldn\u2019t find by themselves: that\u2019s when you would want to use Advanced Search. Advanced Search Below the Search Bar on the top left of the screen, you\u2019ll see \u201cAdvanced Search\u201d underneath it. If you\u2019re looking to really narrow down your search results, select this option. This will open up a new tab that has four drop-down options: Keywords, Origin Information, Dialogue Details, and Assignment Information. Here\u2019s what you can define in each of these categories Keywords: You can search \u201cAll of these words,\u201d \u201cThis exact word or phrase,\u201d and \u201cAny of these words.\u201d Origin Information: You can search by Submission Type (Question, Comment, etc.), when the Dialogue was received, the Origin of the Dialogue if it was recorded, the Entry Point of the Dialogue, and what type of individual the Dialogue was received from (Customer, Employee, etc.). Dialogue Details: You can search by Dialogue Status, Priority, Tags, when it was last updated, Action Taken, and the CX Score. Assignment Information: You can search by Interest Area or Owner. Select all of the [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":612,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[358],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Search Dialogues in SogoConnect - Sogolytics<\/title>\n<meta name=\"description\" content=\"We have a Simple Search and Advanced Search feature to help you find the Dialogue you\u2019re searching for.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-search-dialogues-in-sogoconnect\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Search Dialogues in SogoConnect - 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