{"id":53958,"date":"2021-05-28T07:50:02","date_gmt":"2021-05-28T07:50:02","guid":{"rendered":"https:\/\/www.sogolytics.com\/help\/?page_id=53958"},"modified":"2025-04-15T12:32:08","modified_gmt":"2025-04-15T12:32:08","slug":"how-to-access-spam-in-sogoconnect","status":"publish","type":"page","link":"https:\/\/www.sogolytics.com\/help\/how-to-access-spam-in-sogoconnect\/","title":{"rendered":"Spam"},"content":{"rendered":"<p>You\u2019ll find Spam in the left column of SoGoConnect within the \u201cInbox\u201d section under \u201cDialogues\u201d and \u201cBookmarks.\u201d When you select \u201cSpam\u201d you\u2019ll be brought to the Auto-Filtered Messages tab.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/help\/wp-content\/uploads\/2023\/05\/SC39.0.png\" \/><\/p>\n<h2>Auto-Filtered Messages<\/h2>\n<p>SoGoConnect will auto-filter any potential spam Dialogues so your Inbox isn\u2019t flooded with useless messages.<\/p>\n<h2>User-Filtered Messages<\/h2>\n<p>As great as our system is at determining what Dialogues are spam, nothing is ever perfect and sometimes messages slip through. Any user can mark Dialogues as spam, and when they do you\u2019ll find those on the User-Filtered Messages tab.<\/p>\n<h2>How to Mark Dialogue as Spam<\/h2>\n<p>If you find that a spam message has hit your Inbox, you can easily mark it as spam. Select the Dialogue and go to that Dialogue\u2019s tab. If you suspect that it\u2019s spam, <strong>don\u2019t click any link\/download any content within that spam message<\/strong>. At the top right of the Dialogue, you\u2019ll see three dots. Click on those to open a drop-down for settings and select \u201cMark As Spam.\u201d As soon as you mark the message as spam, you\u2019ll see a small red octagon with an exclamation point \u2013 this means that the message is spam. If you wish to un-mark it as spam, click on the red icon to do so.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/help\/wp-content\/uploads\/2023\/05\/SC39.1.png\" \/><\/p>\n<p>Once the message is marked as spam, it will no longer be in your Dialogue Inbox. If you wish to find the message, you\u2019ll want to go to your Spam folder.<\/p>\n<h2>How to Mark Email Addresses as Spam<\/h2>\n<p>If you also wish to mark an email address as spam, you can easily do so. Open that specific Dialogue and hover over the customer\u2019s email. You\u2019ll see a greyed-out octagon at the right in that text box, and if you click on that icon a pop-up will appear. It will ask you to confirm that you want to block all future Dialogues from this email, and it also gives you the option to mark all previous Dialogues from this email as spam. Then hit \u201cBlock Sender\u201d to confirm this request.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/help\/wp-content\/uploads\/2023\/05\/SC39.2.png\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You\u2019ll find Spam in the left column of SoGoConnect within the \u201cInbox\u201d section under \u201cDialogues\u201d and \u201cBookmarks.\u201d When you select \u201cSpam\u201d you\u2019ll be brought to the Auto-Filtered Messages tab. Auto-Filtered Messages SoGoConnect will auto-filter any potential spam Dialogues so your Inbox isn\u2019t flooded with useless messages. User-Filtered Messages As great as our system is at determining what Dialogues are spam, nothing is ever perfect and sometimes messages slip through. Any user can mark Dialogues as spam, and when they do you\u2019ll find those on the User-Filtered Messages tab. How to Mark Dialogue as Spam If you find that a spam message has hit your Inbox, you can easily mark it as spam. Select the Dialogue and go to that Dialogue\u2019s tab. If you suspect that it\u2019s spam, don\u2019t click any link\/download any content within that spam message. At the top right of the Dialogue, you\u2019ll see three dots. Click on those to open a drop-down for settings and select \u201cMark As Spam.\u201d As soon as you mark the message as spam, you\u2019ll see a small red octagon with an exclamation point \u2013 this means that the message is spam. If you wish to un-mark it as spam, click on the red icon to do so. Once the message is marked as spam, it will no longer be in your Dialogue Inbox. If you wish to find the message, you\u2019ll want to go to your Spam folder. How to Mark Email Addresses as Spam If you also wish to mark an [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":615,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[360],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Spam in SogoConnect Inbox - Sogolytics<\/title>\n<meta name=\"description\" content=\"Learn how to categorize spam messages and where you can find them once you\u2019ve done so.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-access-spam-in-sogoconnect\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Spam in SogoConnect Inbox - Sogolytics\" \/>\n<meta property=\"og:description\" content=\"Learn how to categorize spam messages and where you can find them once you\u2019ve done so.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sogolytics.com\/help\/how-to-access-spam-in-sogoconnect\/\" \/>\n<meta property=\"og:site_name\" content=\"Sogolytics\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-15T12:32:08+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/how-to-access-spam-in-sogoconnect\/\",\"url\":\"https:\/\/www.sogolytics.com\/help\/how-to-access-spam-in-sogoconnect\/\",\"name\":\"Spam in SogoConnect Inbox - Sogolytics\",\"isPartOf\":{\"@id\":\"https:\/\/www.sogolytics.com\/help\/#website\"},\"datePublished\":\"2021-05-28T07:50:02+00:00\",\"dateModified\":\"2025-04-15T12:32:08+00:00\",\"description\":\"Learn how to categorize spam messages and where you can find them once you\u2019ve done so.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sogolytics.com\/help\/how-to-access-spam-in-sogoconnect\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sogolytics.com\/help\/how-to-access-spam-in-sogoconnect\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/how-to-access-spam-in-sogoconnect\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sogolytics.com\/help\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Spam\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/#website\",\"url\":\"https:\/\/www.sogolytics.com\/help\/\",\"name\":\"Sogolytics\",\"description\":\"Sogolytics - Online Survey Tool\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.sogolytics.com\/help\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Spam in SogoConnect Inbox - Sogolytics","description":"Learn how to categorize spam messages and where you can find them once you\u2019ve done so.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.sogolytics.com\/help\/how-to-access-spam-in-sogoconnect\/","og_locale":"en_US","og_type":"article","og_title":"Spam in SogoConnect Inbox - Sogolytics","og_description":"Learn how to categorize spam messages and where you can find them once you\u2019ve done so.","og_url":"https:\/\/www.sogolytics.com\/help\/how-to-access-spam-in-sogoconnect\/","og_site_name":"Sogolytics","article_modified_time":"2025-04-15T12:32:08+00:00","twitter_card":"summary","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.sogolytics.com\/help\/how-to-access-spam-in-sogoconnect\/","url":"https:\/\/www.sogolytics.com\/help\/how-to-access-spam-in-sogoconnect\/","name":"Spam in SogoConnect Inbox - Sogolytics","isPartOf":{"@id":"https:\/\/www.sogolytics.com\/help\/#website"},"datePublished":"2021-05-28T07:50:02+00:00","dateModified":"2025-04-15T12:32:08+00:00","description":"Learn how to categorize spam messages and where you can find them once you\u2019ve done so.","breadcrumb":{"@id":"https:\/\/www.sogolytics.com\/help\/how-to-access-spam-in-sogoconnect\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.sogolytics.com\/help\/how-to-access-spam-in-sogoconnect\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.sogolytics.com\/help\/how-to-access-spam-in-sogoconnect\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.sogolytics.com\/help\/"},{"@type":"ListItem","position":2,"name":"Spam"}]},{"@type":"WebSite","@id":"https:\/\/www.sogolytics.com\/help\/#website","url":"https:\/\/www.sogolytics.com\/help\/","name":"Sogolytics","description":"Sogolytics - Online Survey Tool","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.sogolytics.com\/help\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"seo_meta_info":{"yoast_noindex":"","rankmath_noindex":"","yoast_title":"Spam in SogoConnect Inbox - Sogolytics","yoast_desc":"Learn how to categorize spam messages and where you can find them once you\u2019ve done so.","rankmath_title":"Spam","rankmath_desc":"You\u2019ll find Spam in the left column of SoGoConnect within the \u201cInbox\u201d section under \u201cDialogues\u201d and \u201cBookmarks.\u201d When you select \u201cSpam\u201d you\u2019ll be brought to&hellip;"},"_links":{"self":[{"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/pages\/53958"}],"collection":[{"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/comments?post=53958"}],"version-history":[{"count":3,"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/pages\/53958\/revisions"}],"predecessor-version":[{"id":61747,"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/pages\/53958\/revisions\/61747"}],"wp:attachment":[{"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/media?parent=53958"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/categories?post=53958"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/tags?post=53958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}