{"id":53981,"date":"2021-05-28T08:00:51","date_gmt":"2021-05-28T08:00:51","guid":{"rendered":"https:\/\/www.sogolytics.com\/help\/?page_id=53981"},"modified":"2025-04-29T07:30:14","modified_gmt":"2025-04-29T07:30:14","slug":"anonymous-or-hidden-customers-in-sogoconnect","status":"publish","type":"page","link":"https:\/\/www.sogolytics.com\/help\/anonymous-or-hidden-customers-in-sogoconnect\/","title":{"rendered":"Anonymous and Hidden Customers"},"content":{"rendered":"<p>Sometimes people want to give feedback without their identity being known. This can be for a variety of reasons, especially if the feedback is confidential in nature. But just because they don\u2019t want to provide their identity doesn\u2019t mean you can\u2019t respond to them. With SoGoConnect, you can reply to customers without their identity being disclosed. There are two types of undisclosed customers within SoGoConnect: Hidden Customers and Anonymous Customers.<\/p>\n<p><strong>Hidden Customers <\/strong><\/p>\n<p>With hidden customers, you can still engage and reply to their dialogue without their identity being compromised. This is so that is the customer wants to have a back and forth they can, but still remain unknown to the user resolving their Dialogue.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/help\/wp-content\/uploads\/2023\/05\/SC44.1.png\" \/><\/p>\n<p><strong>Anonymous Customers <\/strong><\/p>\n<p>If your customers decide to submit a Dialogue completely anonymously, they\u2019ll be able to share their feedback but won\u2019t be able to receive a reply from the organization.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/help\/wp-content\/uploads\/2023\/05\/SC44.2.png\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sometimes people want to give feedback without their identity being known. This can be for a variety of reasons, especially if the feedback is confidential in nature. But just because they don\u2019t want to provide their identity doesn\u2019t mean you can\u2019t respond to them. With SoGoConnect, you can reply to customers without their identity being disclosed. There are two types of undisclosed customers within SoGoConnect: Hidden Customers and Anonymous Customers. Hidden Customers With hidden customers, you can still engage and reply to their dialogue without their identity being compromised. This is so that is the customer wants to have a back and forth they can, but still remain unknown to the user resolving their Dialogue. Anonymous Customers If your customers decide to submit a Dialogue completely anonymously, they\u2019ll be able to share their feedback but won\u2019t be able to receive a reply from the organization.<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":623,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[368],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Anonymous and Hidden\u202fCustomers in SogoConnect - Sogolytics<\/title>\n<meta name=\"description\" content=\"Learn the difference between an anonymous customer and hidden customer in SogoConnect.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/help\/anonymous-or-hidden-customers-in-sogoconnect\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Anonymous and Hidden\u202fCustomers in SogoConnect - 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