{"id":53983,"date":"2021-05-28T08:01:54","date_gmt":"2021-05-28T08:01:54","guid":{"rendered":"https:\/\/www.sogolytics.com\/help\/?page_id=53983"},"modified":"2025-04-15T13:34:07","modified_gmt":"2025-04-15T13:34:07","slug":"how-to-view-customer-history-in-sogoconnect","status":"publish","type":"page","link":"https:\/\/www.sogolytics.com\/help\/how-to-view-customer-history-in-sogoconnect\/","title":{"rendered":"View Customer History"},"content":{"rendered":"<p>To view Customer History, click on a Dialogue of the desired customer. The Dialogue tab will open and in the top-left column you\u2019ll see Customer Information. Below that header you\u2019ll see the customer\u2019s name, email address, phone number, and customer type. <\/p>\n<p>The top row will inform you how many Dialogues from this person are Unopened, In Progress, Pending, CX Score, and Closed.   <\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/help\/wp-content\/uploads\/2023\/05\/SC45.0.png\" \/><\/p>\n<p>If you want to see all of the customer\u2019s Dialogues in SoGoConnect, click on the number right next to \u201cEmail.\u201d As soon as you click on that number you\u2019ll be brought to a new tab within SoGoConnect. SoGoConnect will bring up all Dialogues with the associated email. <\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/help\/wp-content\/uploads\/2023\/05\/SC45.1.png\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To view Customer History, click on a Dialogue of the desired customer. The Dialogue tab will open and in the top-left column you\u2019ll see Customer Information. Below that header you\u2019ll see the customer\u2019s name, email address, phone number, and customer type. The top row will inform you how many Dialogues from this person are Unopened, In Progress, Pending, CX Score, and Closed. If you want to see all of the customer\u2019s Dialogues in SoGoConnect, click on the number right next to \u201cEmail.\u201d As soon as you click on that number you\u2019ll be brought to a new tab within SoGoConnect. SoGoConnect will bring up all Dialogues with the associated email.<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":623,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[369],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>View Customer History in SogoConnect - Sogolytics<\/title>\n<meta name=\"description\" content=\"View a customer&#039;s past interactions so you can understand the context of their feedback and provide better service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-view-customer-history-in-sogoconnect\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"View Customer History in SogoConnect - 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