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<\/p>\nYou can access the Dialogue Details when you select a specific Dialogue. On the left side of the Dialogue content, you\u2019ll see a column with the Customer Information, and right below it, Dialogue Details.<\/p>\n
You\u2019ll see four specific options under \u201cDialogue Details:\u201d Priority, Status, Dialogue Type, and Entry Point. Here’s a quick overview of each section.<\/p>\n
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Priority <\/strong><\/p>\n This dropdown will allow you to see or alter the Priority of this Dialogue. You can learn more about Dialogue Priority here.<\/p>\n Status <\/strong><\/p>\n This is where you can see how the Dialogue is progressing. You can change the Status of a Dialogue by clicking on the dropdown. If you want to learn more about what each Dialogue Status means, you can find that information here.<\/p>\n Dialogue Type<\/strong><\/p>\n This is where you can see if the Dialogue is a Comment, Question, Concern, or Suggestion. If you need to, you can also change the Dialogue Type by selecting an option from the dropdown. If you want to learn more about Dialogue Types, you can find that information here.<\/p>\n Entry Point <\/strong><\/p>\n This is where you can see where each specific Dialogue originated from. If it\u2019s from your website and\/or Landing page, the only option that will appear is \u201cOrganization Website.\u201d If the Dialogue came from a Recorder, you can see if it was a Personal Observation, In-person Meeting, Phone Call\/Voicemail, Letter, or Other.<\/p>\n","protected":false},"excerpt":{"rendered":" You can access the Dialogue Details when you select a specific Dialogue. On the left side of the Dialogue content, you\u2019ll see a column with the Customer Information, and right below it, Dialogue Details. You\u2019ll see four specific options under \u201cDialogue Details:\u201d Priority, Status, Dialogue Type, and Entry Point. Here’s a quick overview of each section. Priority This dropdown will allow you to see or alter the Priority of this Dialogue. You can learn more about Dialogue Priority here. Status This is where you can see how the Dialogue is progressing. You can change the Status of a Dialogue by clicking on the dropdown. If you want to learn more about what each Dialogue Status means, you can find that information here. Dialogue Type This is where you can see if the Dialogue is a Comment, Question, Concern, or Suggestion. If you need to, you can also change the Dialogue Type by selecting an option from the dropdown. If you want to learn more about Dialogue Types, you can find that information here. Entry Point This is where you can see where each specific Dialogue originated from. If it\u2019s from your website and\/or Landing page, the only option that will appear is \u201cOrganization Website.\u201d If the Dialogue came from a Recorder, you can see if it was a Personal Observation, In-person Meeting, Phone Call\/Voicemail, Letter, or Other.<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":626,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[371],"tags":[],"yoast_head":"\n